The benefits of submitting your account / payment profile data to TPN are numerous:
1. When your data is uploaded, your tenants are notified of the change in their credit profile, via SMS, for free – this has a positive impact on collections.
2. Build loyalty with your good tenants – by rewarding their good payment behaviour with timely updates on their credit records.
3. Change the behaviour of your delinquent tenants – encourage timely payments without making all those phone calls or sending emails.
4. By submitting your tenant payment behaviours, you get access to TPN RentCheck – a combined credit check at a reduced cost, this includes:
• TPN payment behaviours,
• TransUnion Default & Judgement information,
• A detailed view of the monthly commitments and payment behaviours of your prospective tenant (SACRRA data)
5. Free Online Monitoring of all tenants where you have done a RentCheck and who you have loaded as a tenant on TPN. This Free Monitor shows any changes to your tenant’s payment profile to help you proactively mitigate the risk of non -payment.
TPN Credit Bureau collects payment behaviour data from all role players in the property industry.
We value the data that we collect from a single landlord just as highly as the data we collect from listed funds. The reason for this is that small landlords and estate agents (1-10 rental properties) represent about 70% of the industry and understanding the payment behaviour of all these tenants is critical for TPN to continue providing our customers with invaluable insight into the industry.
It also ensures that the next time you place a tenant you are able to do so knowing you have checked their previous payment behaviour with the most comprehensive source of tenant payment information.
We suggest that you submit your data to TPN as soon as you have captured your payments.
The most beneficial times to submit payments are as follows:
- Between the 5th-7th of the month
A submission at this time will allow you to thank your tenants who have paid up timeously, and remind your tenants who have not paid that an amount is due.
- Between the 15th – 20th of the month
A second submission will update your tenants who paid after the previous submission and send a follow up SMS to your tenants that have still not paid.
NB: TPN does not restrict how often you update your accounts on the system.
Good tenants who pay their rent in full on or before the due date are great to find.
In order to encourage these tenants to continue their good payment record, it is important to reward them.
Simply by updating their payment record on the TPN system timeously, you are updating your tenants’ credit profile with positive information and encouraging their commitment to continue paying on time.
This is reinforced by sending a free SMS each month thanking them for paying their rent on time and the positive impact this has on their credit record. *
See the different SMS'es sent directly off the TPN system here
To find out how to submit your data please contact us on data@tpn.co.za
*SMS'es are free to clients who upload data.
Some tenants seem to forget that their rent is due every month.
It requires a few phone calls, letters and possibly even a visit in order to collect the rent. This is a frustrating situation that Property Practitioners, Managing Agents and Landlords face every month.
Even more frustrating is the fact that the tenants seem to believe that it is not important when the rent is paid, as long as they eventually pay it.
This is where TPN Credit Bureau helps.
By updating the tenants accounts payment history timeously, on TPN, can be used as a tool educate the tenant that their overdue rent payment is having a negative effect on their credit record and could decrease their ability to obtain credit or future rental in the market place.
Step 1: Go to https://dataweb.tpn.co.za/, login using your TPN Credit Bureau
details
NB: if you are unsure of these details, please contact helpdesk@tpn.co.za.
Step 2: Click on Upload Data on left hand
navigation
Step 3: Select
Management System using the drop down–set up by the Data
If your system isn’t listed please contact Data on 0861 876 000
or via email data@tpn.co.za.
Step 4: Drag and
Drop or Click to select your data file from your management or
payroll system
Step 5: File is processed to TPN Staging database
Step 6: Once status displays as uploaded click on
period
Step 7: Reports can be viewed and files uploaded with
or without SMS
VERY IMPORTANT: If this is your 1st
time uploading your file, it must be verified and released by the TPN Data Team.
If
you are using reOS to manage your rentals, follow the steps below to submit
your data to TPN Credit Bureau:
1.
On reOS click
on the Reporting tab and click the download button next to "TPN
Report"
2.
Set the date
range to the dates you want (current
month or previous months)
3.
Click download
4.
Upload the files on https://dataweb.tpn.co.za/ using
your TPN Credit Bureau username and password
TPN has created three different strategies to assist Property
managers, Property Practitioners and landlords to deliver their data easily to
TPN.
- I use a
property management system
- TPN has partnered with many of the property management system providers
around the country to create simple data transfer processes. Contact TPN
on 0861 876 000 or email us on data@tpn.co.za to
get more detailed instructions for your property management system. (they
have to contact TPN prior to access dataweb as they can access data web if
not set up)
- I use MS
Excel or similar – While
Excel is a fantastic tool to assist smaller property managers and
landlords, the complexity of managing the accounts of even a single
property can get quite overbearing. Invoicing is difficult and often sent
late, and reporting is impossible.
We
can’t upload from excel, but perhaps you could look at TPN Rentbook (www.rentbook.co.za). Rentbook is an
online rental management system for property Practitioners and landlords to use
free of charge for up to 20 leases.
- You
don’t have a system and don’t want to use RentBook – No problem, TPN has an interface available on the www.tpn.co.za website
which allows you to capture your lease information and thereafter
your payment information on an ongoing basis. You will only need to capture your lease once and then update your payment profile information each month.
TPN is a registered credit bureau with the NCR (NCRCB08) and as such the data which we hold is subject to the data restrictions imposed by the National Credit Act.
Our history of data security over the past 22 years has enabled us to gain the trust of all the big listed funds in South Africa. The contractual agreement which TPN signs with all of our customers is the same and the obligation we have to protect all data is critical.
If you are using Datatrac to manage your rentals, follow the steps
below to submit your data to TPN Credit Bureau:
1. Start on the
Control Screen
2. Select Process >
TPN Data Preparation > Process
3. Select All and
Create CSV file
4. Follow the onscreen
prompts –
5. Select “Yes” to the
following question -” Are you sure you wish to create the output file?”
6. Select “Yes” to “Do
you wish to email this file to TPN now?”
7. Upload the files on
https://dataweb.tpn.co.za/ using your
TPN Credit Bureau username and password
If you are using ExplorIT to manage
your rentals, you will need to do the following to submit your data to TPN
Credit Bureau:
1. Contact data@tpn.co.za
or 0861-876-000 to obtain a data
authorisation form to allow ExplorIT to share your data with TPN.
2. Once received we will automatically export your lease and/or levy data
on the 5th /10th /20th of the month.
(You
can request additional uploads during the month)
If you are using an MDA solution to manage your rentals, you
will need to do the following to submit your data to TPN Credit Bureau:
1.
MDA Cloud
You need to obtain a Licence key from MDA; this
will enable functionality on MDA to export your data;
Once you have your license key follow the steps
below to export your data
1.
Tools
2.
Administration
3.
Credit bureau export
4.
request licence
5.
activate licence
6.
export data
7. Save the exported file and upload via https://dataweb.tpn.co.za/ using your TPN
Credit Bureau username and password
2.
MDA Stand-Alone
We have developed a FREE data export application which extracts
your data for you.
Please contact us on data@tpn.co.za
to receive the application.
If you are using Nicor to manage your rentals, follow the detailed steps below to submit your data to TPN Credit Bureau:
- Confirm the feature has been setup by Nicor
- Select Utilities > TPN extract
- Select a valid Viewing Group (building code & period)
- Select “extract”, this will generate the export file
- Extract the files from the print spooler
- Upload the files on https://dataweb.tpn.co.za using your TPN Credit Bureau username and password
If you are using Novtel to manage
your rentals, follow the steps below to submit your data to TPN Credit Bureau:
- Select Dashboard
- Click on TPN Logo
- Input Agency Code
- Select Mandatory Report
- Save Export on Desktop
- Upload the files on https://dataweb.tpn.co.za/
using your TPN Credit Bureau username and
password
If you are using PayProp to manage your rentals, follow the steps
below to submit your data to TPN Credit Bureau:
1. You need to click on
support to send support@payprop.co.za
an email to activate the TPN settings
2. Once activated
3. Click on settings
> TPN Settings
4. Enter your TPN username
& password and your TPN Agency Code
5. Click on “Export Data;
6. Upload the files on
https://dataweb.tpn.co.za/ using your
TPN Credit Bureau username and password.
If you are using Unibase to manage
your rentals, follow the detailed steps below to submit your data to TPN Credit
Bureau:
- Request the export to be enabled from Unibase
- Open Uniprop select Function > Import or Export >
TPN data download
- Unibase will automatically email us your export
