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Perform a credit check
Frequently Asked Questions
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Manual
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Individual Enquiry
Log onto TPN
Select
Credit Checks
from the blue ribbon at the top of the screen.
Select
Perform a new consumer credit check.
The system allows you to choose an enquiry either by ID number or passport number. To perform the check on an passport number, select
change to passport number search
to the right of the ID number field.
Enter the ID number, first name, surname, current address and cell phone number.
If you are performing a passport number search, you will need to enter the nationality and date of birth of the applicant.
Click
Next >>
Select a
Credex score version
, the
ID verification
and
confirm consent
.
Credex Score - there are three Credex versions available;
Basic
,
Silver
, and
Gold
:
Basic
- the full credit report.
Silver
- the credit report plus an affordability score.
Gold
- the credit report with the affordability score, as well as a squatting prediction.
RSA ID Verification
- verifies the ID number the applicant has given you against their surname.
NCA Compliance Declaration
- verifying that you have consent to perform the credit check. Please ensure you retain the proof of consent for you records.
Click
Next>>
By default, the
RentCheck enquiry
will be selected. This enquiry includes the
TPN and
Transunion
enquiries, as well as
account payment information
, at a discounted rate.
If you do not have access to the RentCheck enquiry, you can select the
TPN Individual Enquiry
, the
Transunion Individual Enquiry
and the
Experian Individual Enquiry
and then contact the Helpdesk for information on how to get access.
There are several additional reports that can be selected:
Online Bank Statements -
This verifies come directly with the bank and returns
6 months bank statements which will allow you to confirm affordability without worrying about fraud.
Bank Account Verification
- this verifies that the bank account does belong to the applicant.
Qualification Check
-
An investigative enquiry where the South African educational institution supplied is contacted and a manual verification is performed against the supplied qualification. Response from provider is normally received within 5 to 10 days. **
TPN Criminal Check
- this is used mostly for employment purposes, as the applicant will need to present themselves at a TPN centre for finger printing so that we can check their criminal history.
Once you are satisfied with your selection of enquiries click
Perform credit check >>
The credit checks are processed immediately, and the next screen will display automatically.
You will note at the top of the screen each enquiry is individually tabbed with the
Summary Report
displayed first. You can click on each report that was selected to view it.
On the left-hand side menu, you will be able to
download
,
email
or
print
full report as well as the condensed report.
Reminder: All enquiries done are automatically saved in
Credit Check History
under the
Credit Check Menu.
**Investigative enquiries may take longer to process, and you will receive an email once these are available.
Last Updated: 2024/04/25
2024
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