The Welcome
Letter informs your tenant that you are a member of TPN Credit Bureau, and
their monthly payment behaviour will be recorded on the credit bureau. Should
they pay the rental on time and in full each month this will build a positive
credit profile.
- Log onto TPN.
- Select My Data from the
blue ribbon at the top of the screen.
- Use the drop-down boxes to
filter the type of records that can be searched.
There are four options:
- Status: This is used to differentiate
between Active (tenant is still in the property)
and Inactive (tenant is no longer in the property)
accounts. You can also choose to search through all records.
- Type: This is used to choose the type of records you want to search through
- e.g. leases, levies, debtors etc.
- Include This is used to choose various
conditions affecting the records, e.g. accounts requiring blacklisting,
requiring letters of demands etc.
If you are unsure about the record's status, it is best to set Status, Type and Include to All
- Search for tenant by inserting either
the address (or part thereof), or the tenant’s
name / ID number (or part thereof), or the reference
number.
Troubleshooting for searching:
Do not enter
all 4 search fields, only search on 1 option: address or tenant or
reference.
- Click Apply
Filter to search for your lease.
- Select your lease by
clicking the Reference number to the left of the tenant’s
name.
- You are now on
the Lease Summary page.
- To send a Welcome
Letter to the tenant click on Letters on the left
menu.
- Click Click
here to send a new letter
- Select the Welcome
Letter by clicking the Send button.
- Finally, select the
delivery options and click the Send Letter or the Download
Letter buttons.