Frequently Asked Questions

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 StaffSure FAQ

StaffSure FAQ


I keep getting SMS reminders to complete an ID Verification check? Why?
Biometric ID / Selfie Check - SMS received
Can I perform the Biometric ID / Selfie check on any device?
How do you receive the Biometric ID / Selfie Check link?
What happens if you delete the TPN Biometric check sms?
How do I resend a Biometric Check link to complete the Selfie Check?
I am having trouble completing the ID Biometric process?
What is the Staff Screening Portal and why would I need it?
Criminal Check Status - Capture Fingerprints
Why doesn’t it allow me to Submit a Criminal Check off the Staff Screening Portal?
What will I be charged for when processing a "Submit Criminal Check " off the Staff Screening Portal?
Fingerprinting Centres- Limpopo
Validation Error
Why do I need to do this Biometric ID Verification / Curata check for you to submit my fingerprints?
Error - ID Verification on Staff Screening Portal
Conducting a Credit Check on a Parent
Understanding a South African ID Number
How does TPN StaffSure work?
How much time does it take to find past employment details and to speak to the right person?
Where do you go for credit and/or criminal checks and how much does it cost?
How does StaffSure help shortlist candidates and eliminate unnecessary interviews?
How do employers benefit from access to staff history?