You are able to send an OTP to an international number, but the number format
needs to be in the international dialling format, with a + sign at the beginning of the number.
When loading a number with 00 in front of a number you will receive an error
message in the top righthand side of your screen.
The number should look as follows
NB: We do not support the “00” for international numbers.
Important notice: There is currently an intermittent issue whereby some international mobile numbers are NOT receiving OTP’s via SMS from the eSign service.
This is occurring due to the mobile network provider blocking SMS's from an originating number "outside" network service providers country. Our understanding is the SMS’s are being blocked by the mobile network providers as potential spam in an effort to protect their clients and in some cases due to a change in legislation.
If this is occurring, please contact your network service provider to see if this can be resolved.