Frequently Asked Questions

Can I perform the Biometric ID / Selfie check on any device?


To be able to complete the process on your device, your device must: 

·       Accepts SMS’s (Connection to working cellular network)

·       Have a working camera

·      Have an active connection to the internet (Wi-Fi , LAN or cellular network data)

·       If using a data connection, you must have data available

The SMS link can be copied and forwarded to another cellphone, laptop; tablet; computer or device and used as long as it has:

·       Has a working camera

·       An active connection to the internet (Wi-Fi , LAN or cellular network data)

·       If using a data connection, they have data available

So in summary, you are able to complete the process on any device but to receive the SMS you do need a cellphone number that accepts SMS's.

If this is not available ask your HR department to send the link to you via another method  eg. WhatsApp or email. The device you receive the link on should have an internet connection and a working camera. 

Last Updated: 2024/10/03