Summary Tab
Displays a green
tick next to “Selfie” shows the Selfie check was done successfully, and the ID
Photo matches the image captured on the selfie check.
Other information on the Summary tab:
ID
Biometric tab
Its important to note that results will only display on the check once the person who receives the link has captured their selfie.
Not Yet Completed
/ In Progress:
This
indicates the Selfie check has not yet been completed. No results
are returned until the applicant completes the
check.
Results Available:
Click the “Download Report” link on the ID
Biometrics Tab, to see the full detail of the check:
•
Home
Affairs photo vs the Captured Selfie image
• Comparison of the information you captured and response from Home Affairs
Unsuccessful
status codes:
These codes indicate the selfie was
attempted but was either unsuccessful or result returned was not as expected.
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Status
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What does it mean?
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What action to take next?
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Provider System Error / Source Image Provider Unavailable
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This means that the Department of Home
Affairs was down at the time the person tried to complete the selfie.
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Inquiry
can’t be reset once link is used. Go into the check and request another ID Biometric check on the same
consumer.
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No Image at Source
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This is due to no recent ID or passport
application that has taken place at Home Affairs since HANIS came online in
the late 1990’s.
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We will
not be able to complete this check, select ID with Photo check to get results
returned.
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Liveness Failed
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The liveness part of the check where the
consumer needs to follow on screen instructions failed.
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This
could indicate fraud. Please download the report and check the image
captured.
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Consent
Declined for Source Image Provider (Liveness)
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The selfie
user declined the ID request.
Inquiry can’t be reset once link is used. The
client would need to request a new link by selecting the module again.
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Inquiry
can’t be reset once link is used. Go into the check and request another ID Biometric check on the same
consumer.
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Consent
Declined for Data/Documents
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The selfie user declined the request for
either bank statements or criminal check but approved the ID confirmation.
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Inquiry
can’t be reset once link is used. Go into the check and request another ID Biometric check on the same
consumer.
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One to
One Match Failed
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ID Photo at Home Affairs did not match the
captured selfie
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This could indicate fraud. Please download
the report and check the image captured.
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Partial Match
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Some of the information captured matched but
not all the information.
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This could indicate fraud. Please review the
non-matching information and request further details from the person being
vetted. Download the report and check the image captured.
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