If you receive an error message when
performing an ID Verification that says "an error has occurred contacting
the DHA - DHA may be down" it means the systems for South African
Department of Home Affairs are down and we can't provide you with a verified
result.
This unfortunately means we are unable to assist until
the DHA resolves the issue and their systems are back online.
We
have a fail-over solution for when the DHA systems are down, to try help minimize
the inconvenience of not being able to verify your prospective client and
provide you with access to a cached record.
The cached record will display the results of a recent check (within the last 12 months) that was done on
the same consumer and was verified by the Department of Home Affairs
when they were online.
This would result in a record being
shown called “ DHA Cache Used” with the date that the cached record was
created.