Frequently Asked Questions

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Enter the reference code to access the TPN wiki article directly:

Log onto TPN.
Select My Data from the blue ribbon at the top of the screen.
Search for tenant by inserting either the address (or part thereof), or the tenant’s name / ID number (or part thereof), or the reference number. Click the Apply Filter button .
Select the tenant by clicking on the Reference Number to the left of their name.
Select Rewards from the left hand side menu, under Listings.
Click Add a new positive listing for this tenant.
Select the tenants to be rewarded.
Enter the reward information:
- Rating Date: the date that you are loading the rating.
- Rating Length: the period of the rating.
- Reason: why you are loading the rating - e.g. tenant always pays rent on time.
Update the Associated Payments of the tenant for the last 6 months.

Last Updated: 2025/03/31