The Welcome Letter informs your tenant that you are a member of TPN Credit Bureau and their monthly payment behaviour will be recorded on the credit bureau, should they pay the rental on time and in full each month this will build a positive credit profile.
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Log onto TPN.
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Select My data from the blue ribbon at the top of the screen.
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Use the drop-down boxes to filter the type of records that can be searched. There are three options:
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Status: This is used to differentiate between Active (tenant is still in the property) and Inactive (tenant is no longer in the property) accounts. You can also choose to search through all records.
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Type: This is used to choose the type of records you want to search through - e.g. leasess, levies, debtors etc.
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Include This is used to choose various conditions affecting the records, e.g. accounts requiring blacklisting, requiring letters of demands etc.
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If you are unsure about the record's status, it is best to set Status, Type and Include to All
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Search for tenant by inserting either the address (or part thereof), or the tenant’s name / ID number (or part thereof), or the reference number.
Troubleshooting for searching:
Do not enter all 3 search fields, only search on 1 option: address or tenant or reference.
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Click: Apply Filter to search for your lease.
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Select your lease by clicking the Reference number to the left of the tenants name.
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You are now on the Lease Summary page.
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To send a Welcome Letter to the tenant click on Letters under the Listings menu on the left menu.
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Click on Click here to send a new letter
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Select the Welcome Letter by clicking the Send button.
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Finally, select the delivery options and click the Send Letter or the Download Letter buttons.