The first step in accessing your applicant is to establish the tenant’s identity number is valid, issued by Home Affairs and matches the tenant’s name and surname.
Description | Meaning |
ID not yet verified | Every time a new consumer is loaded onto TU or Experian - the credit bureau will return result "ID not yet verified". The credit bureau will then send a file of "new" ID numbers to Home Affairs requesting then to verify the data. Home Affairs will advise the credit bureaux which of the ID's are verified, never issued or deceased. The credit bureaux will then update the own ID verification database.
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ID verified but not surname | The ID verification process between the credit bureaus and Home Affairs can take some time. In some instances the credit bureau will confirm the ID Number was issued by Home Affairs but they are still waiting to confirm the Name matched to that ID number. |
ID and Surname Match | The ID Number and Surname match as per the Home Affairs data |
ID and Surname do not Match | The ID Number and Surname entered do not match the Home Affairs data. This could be as a result of a maiden name change or a spelling mistake made by the TPN member when capturing the data. |
ID Deceased | It is highly probable that the ID being used is fraudulent. |
ID Never Issued | This result is given because the ID has been updated on the credit bureau database as not issued by Home Affairs (it is highly probable that the ID being used is fraudulent) |
TPN recommendation for ID Deceased / Never Issued:
- This is probably a fraudulent application;
- Ask the agent to send a copy of the ID DOCUMENT to TPN and we will manually verify with Home Affairs. This process takes 2 weeks. It is recommended that the TPN member does not enter into any agreement until the ID document has been verified.
- If still verified as "Never Issued" or “Deceased” and the tenant believes there is an error, the tenant should contact Home Affairs.