Frequently Asked Questions

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 TPN Help

TPN Help


How do I open the PDF documents?
What is dPEP and fPEP?
TPN Credit Check through WhatsApp
I forgot my password
TPN SMS Examples
Which bank accounts can I check on the Account Verification Service?
Letter of Demand Tracking Number
Contact Us
Introduction
Which Letter of Demand should I send my tenant?
ID Verification using biometrics and a realtime selfie
ID Biometric Results
Can I perform the Biometric ID / Selfie check on any device?
Biometric ID / Selfie Check - SMS received
I keep getting SMS reminders to complete an ID Verification check? Why?
What happens if you delete the TPN Biometric check sms?
How do I resend a Biometric Check link to complete the Selfie Check?
I am having trouble completing the ID Biometric process?
What is two factor authentication and why is it important?
What makes TPN different from the other credit bureaux?
What is a credit bureau?
Identity (ID) Verification
Which credit bureaux do I have access to?
KYC (Know Your Client) Verification (FICA)
What is a default judgement?
KYC Fail - Address not matched
What is ID Sequence?
Enhanced Due Dilligence for FIC Act (FICA)
TPN Enquiry Terminology
What is the Targeted Financial Sanctions List (TFS) ?
Scan On File
What South African Sources are used for the EDD Check?
Subject Default
Sanctions Categories
Principal Default
What is The UNSC?
Bank on File
Adverse Media Categories
Deeds on File Enquiry Terminology
What is Political Exposure in terms of FICA?
Fingerprinting Centres- Johannesburg
Fingerprinting Centres- Pretoria
Fingerprinting Centres- Cape Town
Fingerprinting Centres- Durban
Fingerprinting Centres- Gqerbeha (Port Elizabeth)
Fingerprinting Centres- East London
TPN CrimTrack-Criminal Check Solution-Fingerprinting centres
What is the Staff Screening Portal and why would I need it?
Fingerprinting Centres- Limpopo
What will I be charged for when processing a "Submit Criminal Check " off the Staff Screening Portal?
Why doesn’t it allow me to Submit a Criminal Check off the Staff Screening Portal?
How to read a smart card?
Why does my school want to do a criminal check on me?
Why do I need to do this Biometric ID Verification / Curata check for you to submit my fingerprints?
How do you receive the Biometric ID / Selfie Check link?
How do I find a copy of the ID Biometric link to resend to someone?
What information do I need to retrieve a report?
Which reports are available to me?
Who should I be performing the enquiry on and why?
What is the difference between an individual and company enquiry?
Which enquiries should I perform on potential tenants and why?
What is positive information?
What is negative or default information?
What is consumer information?
What is enquiry information?
What is lease information?
What is payment profile information?
What is director/company information?
Conducting a Credit Check on a Parent
TPN Credex Enquiry
PURQ (Tertiary Qualification) Enquiry
TPN RentCheck Enquiry
TPN Enquiry Terminology
TransUnion Enquiry Terminology
ID Verification -No Photo (HAWK)
Experian Enquiry Terminology
Criminal Checks
StaffSure Enquiry Terminology
Qualification Enquiry Terminology
Deeds on File Enquiry Terminology
Understanding a South African ID Number
What ID Verifications does TPN system allow us to do?
What does ID blocked mean? And how do I action this?
Bank Account Verification Terminology
Validation Error
Reports on Dataweb
Biometric consent for resubmission of fingerprints
What does a "Cached Result" mean on my ID Verification enquiry?
ID Verification Error - " An error has occurred contacting the DHA services - DHA may be down."
Why do we recommend you do a qualification check on a new employee?
What is the TPN CIPC Score?