Frequently Asked Questions

Topics

 TPN Manual

TPN Manual


Can I perform a credit check on my prospective debtor?
How do I open the PDF documents?
Enhanced Due Dilligence for FIC Act (FICA)
TPN Credit Check through WhatsApp
What is the Targeted Financial Sanctions List (TFS) ?
What is The UNSC?
What South African Sources are used for the EDD Check?
What is Political Exposure in terms of FICA?
What is dPEP and fPEP?
Which bank accounts can I check on the Account Verification Service?
Letter of Demand Tracking Number
Which Letter of Demand should I send my tenant?
Identity (ID) Verification
KYC Fail - Address not matched
Criminal Check Status - Capture Fingerprints
Why doesn’t it allow me to Submit a Criminal Check off the Staff Screening Portal?
What will I be charged for when processing a "Submit Criminal Check " off the Staff Screening Portal?
Fingerprinting Centres- Limpopo
I keep getting SMS reminders to complete an ID Verification check? Why?
Biometric ID / Selfie Check - SMS received
Can I perform the Biometric ID / Selfie check on any device?
How do you receive the Biometric ID / Selfie Check link?
What happens if you delete the TPN Biometric check sms?
How do I resend a Biometric Check link to complete the Selfie Check?
I am having trouble completing the ID Biometric process?
How do I find a copy of the ID Biometric link to resend to someone?
ID Verification using biometrics and a realtime selfie
ID Biometric Results
Why does my school want to do a criminal check on me?
Why do I need to do this Biometric ID Verification / Curata check for you to submit my fingerprints?
How to read a smart card?
Individual Enquiry
Company Enquiry
Mailbox
Credit check history
Individual Trace
Which enquiries should I perform on potential tenants and why?
What is director/company information?
Fraud Flags on Identity Documents
Conducting a Credit Check on a Parent
Understanding a South African ID Number
What ID Verifications does TPN system allow us to do?
What does ID blocked mean? And how do I action this?
Bank Account Verification Terminology
Introduction
My Data
Welcome Letter
Reward Good Tenants
Rental Payment Updater
Letter of Demand
Rental Blacklisting
What does a "Cached Result" mean on my ID Verification enquiry?
ID Verification Error - " An error has occurred contacting the DHA services - DHA may be down."
Why do we recommend you do a qualification check on a new employee?
What is the TPN CIPC Score?