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ID Verification Error - " An error has occurred contacting the DHA services - DHA may be down."


If you receive an error message when performing an ID Verification that says "an error has occurred contacting the DHA - DHA may be down"  it means the systems for South African Department of Home Affairs are down and we can't provide you with a verified result.


This unfortunately means we are unable to assist until the DHA resolves the issue and their systems are back online.

We have a fail-over solution for when the DHA systems are down, to try help minimize the inconvenience of not being able to verify your prospective client and provide you with access to a cached record.

The cached record will display the results of a recent check (within the last 12 months) that was done on the same consumer
and was verified by the Department of Home Affairs when they were online.  

This would result in a record being shown called “ DHA Cache Used” with the date that the cached record was created.



Last Updated: 2024/09/05