If the “Submit Criminal Check”
button does not show on a specific person this may be due to there already being
a criminal check captured or in progress on this user.
Our system stops another
transaction from creating, the first transaction would need to be completed
before this can be done.
An In Progress check would have
a status in the Criminal Check Status column of:
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Criminal Check Status
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Action
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Capture
Fingerprints
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User
must get their fingerprints captured at a TPN Fingerprinting centre - HERE
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Biometric
Check Required
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This
is a status used on the “Resubmit Criminal Checks” and requires the person
being checked to do the “Selfie Check” and give consent to use their
previously captured fingerprints. If they no longer have the link sent on
SMS, you can resend – find out more HERE
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Waiting
for Result
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The
check has been submitted to the SAPS database and results should be available
shortly.
|
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IDV
Error
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This
is due to the information captured not matching the Department of Home Affairs
records, Hover over the IDV Error status and see specific error, correct and resubmit.
Another error is @the call to DHA has timed out - DHA may be down.@ Click here for more info
|
|
Possible
Illicit
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This
means the check results indicate that their may be a results that require
further consideration, the details of the results will be sent to your
mailbox to review.
|
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No
illicit
|
This
means results have returned and nothing has shown.
|
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Error
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However
over the error to see more information, some errors may be resolved by updating
details on the person or resubmitting / submitting the check again if the option
is available.
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