The first step
in accessing your applicant is to establish the tenant’s identity number is
valid, issued by the South African Department of Home Affairs and matches the
tenant’s name and surname.
This check can
be run against anyone who has a valid 13-digit South African ID number, this
can include refugees and permanent residents.
To ensure the
information you receive is accurate and up to date, the ID verification is run
in real-time, directly against the South African Department
of Home Affairs (DHA) database.
Please note: As such we are
dependent on the availability of the DHA system.
Viewing the results of a successful ID
verification
No Photo available
This means the applicant has not had an identity document or passport issued since HNAIS was brought online in about 2000.
TPN recommendation for ID Blocked = Yes
- The ID is blocked by DHA.
- It could have been reported
by the Consumer as being used fraudulently, or DHA picked up that it has been
fraudulently used and blocked the ID.
- The Consumer must contact
DHA and receive a Clearance Letter before you proceed with placing the tenant.
Please read a news article published in August 2024
about this HERE
TPN recommendation for Deceased / Never Issued:
- This is probably a fraudulent application.
- Please send a copy of the ID DOCUMENT to TPN and we will manually
verify with Home Affairs. This process takes 2 weeks. It is recommended
that you don’t enter into any agreement until the ID document has been
verified.
- If still verified as "Never Issued" or “Deceased” and the
tenant believes there is an error, the tenant should contact Department of
Home Affairs directly.
In some cases you may receive an error
message " The call to DHA has timed out - DHA may be down.", this means the DHA (Department of Home Affairs) system
is down and we are unable to verify the consumers identity.
In some
instances, we can verify the consumers identity by returning information from a
recent check that was performed and verified by the Department of Home Affairs when they were online. This
would result in a record being shown called “ DHA Cache Used” with the date
that the cached record was created.
If no cached
result is available, you will need to try again later.
Please note: You may experience intermittent downtime in
future, until a permanent resolution has been found by the DHA.