Topics
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1
Individual Enquiry
- Watch
this quick video now or see below for step-by-step instructions.
<center><iframe width="420" height="315"
src=https://vimeo.com/858638358/4064cf2002></iframe></center>
- Log
onto TPN
- Select Credit
Checks from the blue ribbon at the top of the screen.
- Select Perform
a new consumer credit check.
- The
system allows you to choose an enquiry either by ID number or passport
number. To perform the check on an passport number, select change
to passport number search to the right of the ID number field.
- Enter
the ID number, first name, surname, current address and cell phone number.
- If
you are performing a passport number search, you will need to enter the
nationality and date of birth of the applicant.
- Click Next
>
- The
system will then ask for the Credex details, the ID
verification and to confirm consent.
- Credex
Score - there are three Credex versions available; Basic, Silver,
and Gold:
- Basic -
the full credit report.
- Silver -
the credit report plus an affordability score.
- Gold -
the credit report with the affordability score, as well as a squatting
prediction.
- RSA ID
Verification - verifies the ID number the applicant has given you against
their surname.
- NCA
Compliance Declaration - verifying that you have consent to
perform the credit check. Please ensure you retain the proof of consent
for you records.
- Click Next>>
- By
default, the RentCheck enquiry will be selected. This
enquiry includes the TPN and TransUnion enquiries,
as well as account payment information, at a discounted rate.
- If
you do not have access to the RentCheck enquiry, you can select the TPN
Individual Enquiry, the TransUnion Individual Enquiry and
the Experian Individual Enquiry and then contact the
Helpdesk for information on how to get access.
- There
are several additional reports that can be selected:
- Bank
Account Verification - this verifies that the bank account does belong to the
applicant.
- TPN Bank
Code - this sends a file to the bank, whereby they check if the
applicant can afford the rental that they are applying for. Please note
that the Bank Code will also verify the banking details, so there is no
need to perform both enquiries.
- TPN
Criminal Check - this is used mostly for employment purposes, as the
applicant will need to present themselves at a TPN centre for finger
printing so that we can check their criminal history.
- Once
you are satisfied with your selection of enquiries click Perform
credit check >>
- The
credit checks are processed immediately, and the next screen will display
automatically.
- You
will note at the top of the screen each enquiry is individually tabbed
with the Summary Report displayed first. You can
click on each report that was selected to view it.
- On the
left-hand side menu, you will be able to download, email or print full
report as well as the condensed report.
- Reminder:
All enquiries done are automatically saved in Credit Check History under
the Credit Check Menu.
Last Updated: 2023/10/16
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