• Watch this quick video now or see below for step-by-step instructions.

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• Log onto TPN
• Select Credit Checks from the blue ribbon at the top of the screen.
• Select Perform a new consumer credit check.
• The system allows you to choose an enquiry either by ID number or passport number. To perform the check on an passport number, select change to passport number search to the right of the ID number field.
• Enter the ID number, first name, surname, current address and cell phone number.
• If you are performing a passport number search, you will need to enter the nationality and date of birth of the applicant.
• Click Next >
• The system will then ask for the Credex details, the ID verification and to confirm consent.
• Credex Score - there are three Credex versions available; Basic, Silver, and Gold:
• Basic - the full credit report.
• Silver - the credit report plus an affordability score.
• Gold - the credit report with the affordability score, as well as a squatting prediction.
• RSA ID Verification - verifies the ID number the applicant has given you against their surname.
• NCA Compliance Declaration - verifying that you have consent to perform the credit check. Please ensure you retain the proof of consent for you records.
• Click Next>>
• By default, the RentCheck enquiry will be selected. This enquiry includes the TPN and TransUnion enquiries, as well as account payment information, at a discounted rate.
• If you do not have access to the RentCheck enquiry, you can select the TPN Individual Enquiry, the TransUnion Individual Enquiry and the Experian Individual Enquiry and then contact the Helpdesk for information on how to get access.
• There are several additional reports that can be selected:
• Bank Account Verification - this verifies that the bank account does belong to the applicant.
• TPN Bank Code - this sends a file to the bank, whereby they check if the applicant can afford the rental that they are applying for. Please note that the Bank Code will also verify the banking details, so there is no need to perform both enquiries.
• TPN Criminal Check - this is used mostly for employment purposes, as the applicant will need to present themselves at a TPN centre for finger printing so that we can check their criminal history.

• Once you are satisfied with your selection of enquiries click Perform credit check >>
• The credit checks are processed immediately, and the next screen will display automatically.
• You will note at the top of the screen each enquiry is individually tabbed with the Summary Report displayed first.  You can click on each report that was selected to view it.
• On the left-hand side menu, you will be able to download, email or print full report as well as the condensed report.
• Reminder:  All enquiries done are automatically saved in Credit Check History under the Credit Check Menu.