Most of the documents available in this section are PDF documents. In order to open these documents, you will need Adobe Reader version 7 or later installed on your computer.

If you don't have Adobe Reader version 7 or later installed on your computer, you can freely download and install the software from the Adobe website. Please click here to download the software or copy and paste the following URL in the "address" line in your web browser:

https://get.adobe.com/reader

If you have an older version of Adobe Reader installed on your computer, you will see the following error message when you try to open the attachment:

There was an error opening this document. This viewer cannot decrypt this document.

Please upgrade your current version of Adobe Reader by downloading the newer version from the Adobe website.

You are able to view all PDF in the latest versions of Safari but if you wish to complete an editable PDF you would be required to download Adobe Acrobat reader.

Please visit the below sites and check system requirements

https://get.adobe.com/uk/reader/

https://helpx.adobe.com/reader/system-requirements.html

You are able to view all PDF in the latest versions of Safari but the editable fields will not be visible on your Mac or Apple device while using Safari.

If you want to complete an editable PDF using your Apple device you will be required to download Adobe Acrobat reader.

Please visit the below sites and check system requirements

https://get.adobe.com/uk/reader/

https://helpx.adobe.com/reader/system-requirements.html

Sometimes we need to see what you are experiencing firsthand.

To allow us to do this we have to use a third-party software called Team Viewer.

To download TeamViewer for Windows click here

To find out more about TeamViewer please navigate to their website on www.teamviewer.com

To perform a criminal check investigation in South Africa, the applicant is required to submit their fingerprints to the AFIS switch in order to check if they have a criminal record according to the SAPS database. TPN has developed a software suite which can be utilized in conjunction with a Sagem scanner in order to facilitate the transfer of the applicants fingerprints to the AFIS switch.

NB: This software is only intended for use by corporates utilizing their own scanners and is not used by TPN clients to submit criminal check requests through the TPN system.

 CrimTrack Software

The software suite has been developed for all versions of the Windows operating system which support the Microsoft .Net 4.0 framework. The suite is deployed utilizing ClickOnce technology which means that the suite will automatically update itself as required.

Simply click the 'Install' link to download the software and follow the onscreen instructions to complete the install.

Install CrimTrack HERE

Sagem Morphosmart Drivers

The following drivers are required to be installed on your PC for the Sagem MorphoSmart MSO 300 Scanner to be correctly installed and work with the above software package.

NB: It is important to install the correct Sagem MorphoSmart driver for your operating system. If you are unsure, you can check if you are running a 32-bit or 64-bit operating system.

32-Bit Driver Install

64-Bit Driver Install