Frequently Asked Questions

 TPN Help

TPN Help


I forgot my password
TPN Credit Check through WhatsApp
Which Letter of Demand should I send my tenant?
Fingerprinting Centres- Johannesburg
Fingerprinting Centres- Pretoria
Fingerprinting Centres- Cape Town
Fingerprinting Centres- Durban
Fingerprinting Centres- Gqerbeha (Port Elizabeth)
Fingerprinting Centres- East London
TPN CrimTrack-Criminal Check Solution-Fingerprinting centres
How to read a smart card?
Introduction
What is the Staff Screening Portal and why would I need it?
What will I be charged for when processing a "Submit Criminal Check " off the Staff Screening Portal?
Why doesn’t it allow me to Submit a Criminal Check off the Staff Screening Portal?
What is a default judgement?
TPN SMS Examples
Letter of Demand Tracking Number
Which bank accounts can I check on the Account Verification Service?
What is a credit bureau?
Which credit bureaux do I have access to?
What makes TPN different from the other credit bureaux?
Why does my school want to do a criminal check on me?
Why do I need to do this Biometric ID Verification / Curata check for you to submit my fingerprints?
How do you receive the Biometric ID / Selfie Check link?
How do I find a copy of the ID Biometric link to resend to someone who deleted it?
How do I open the PDF documents?
Contact Us
Enhanced Due Dilligence for FIC Act (FICA)
Sanctions Categories
Adverse Media Categories
What information do I need to retrieve a report?
Which reports are available to me?
Which enquiries should I perform on potential tenants and why?
Who should I be performing the enquiry on and why?
Can I perform the Biometric ID / Selfie check on any device?
What is the difference between an individual and company enquiry?
Biometric ID / Selfie Check - SMS received
I keep getting SMS reminders to complete an ID Verification check? Why?
What happens if you delete the TPN Biometric check sms?
How do I resend a Biometric Check link to complete the Selfie Check?
I am having trouble completing the ID Biometric process?
What is director/company information?
What is positive information?
What is negative or default information?
What is consumer information?
What is enquiry information?
What is lease information?
What is payment profile information?
TPN Credex Enquiry
PURQ (Tertiary Qualification) Enquiry
Understanding a South African ID Number
What ID Verifications does TPN system allow us to do?
What does ID blocked mean? And how do I action this?
TPN RentCheck Enquiry
TPN Enquiry Terminology
TransUnion Enquiry Terminology