Frequently Asked Questions

 TPN Help

TPN Help


I forgot my password
TPN Credit Check through WhatsApp
Which Letter of Demand should I send my tenant?
How to read a smart card?
Introduction
What is a default judgement?
Which bank accounts can I check on the Account Verification Service?
TPN SMS Examples
What is a credit bureau?
Which credit bureaux do I have access to?
What makes TPN different from the other credit bureaux?
How do I open the PDF documents?
Contact Us
Enhanced Due Dilligence for FIC Act (FICA)
Sanctions Categories
Adverse Media Categories
What information do I need to retrieve a report?
Which reports are available to me?
Which enquiries should I perform on potential tenants and why?
Who should I be performing the enquiry on and why?
What is the difference between an individual and company enquiry?
What is director/company information?
What is positive information?
What is negative or default information?
What is consumer information?
What is enquiry information?
What is lease information?
What is payment profile information?
What does ID blocked mean? And how do I action this?
TPN Credex Enquiry
PURQ (Tertiary Qualification) Enquiry
Understanding a South African ID Number
What ID Verifications does TPN system allow us to do?
TPN RentCheck Enquiry
TPN Enquiry Terminology
TransUnion Enquiry Terminology
Experian Enquiry Terminology
Criminal Checks
StaffSure Enquiry Terminology
Qualification Enquiry Terminology
Deeds on File Enquiry Terminology
Account Verification Enquiry Terminology
TPN Enquiry Terminology
Scan On File
Subject Default
Principal Default
Bank on File
Deeds on File Enquiry Terminology
Why do we recommend you do a qualification check on a new employee?
Biometric consent for resubmission of fingerprints
What is the TPN CIPC Score?
ID Verification Error - " An error has occurred contacting the DHA services - DHA may be down."
I keep getting reminders to complete an ID Verification check? Why?
I am having trouble completing the ID Biometric process?
What happens if you delete the TPN Biometric check sms?
Reports on Dataweb
What will I be charged for when processing a "Submit Criminal Check " off the Staff Screening Portal?
Why doesn’t it allow me to Submit a Criminal Check off the Staff Screening Portal?