A webform allows you to capture information onto the document schedule and download a PDF document that can be sent via email, printed and signed.

A webform will not send automatically via the eSign system. 

Most of the documents available in this section are PDF documents. In order to open these documents, you will need Adobe Reader version 7 or later installed on your computer.

If you don't have Adobe Reader version 7 or later installed on your computer, you can freely download and install the software from the Adobe website. Please click here to download the software or copy and paste the following URL in the "address" line in your web browser:

http://get.adobe.com/reader

If you have an older version of Adobe Reader installed on your computer, you will see the following error message when you try to open the attachment:

There was an error opening this document. This viewer cannot decrypt this document.

Please upgrade your current version of Adobe Reader by downloading the newer version from the Adobe website.

·        Log into eSign

·        On the top navigation bar select “DOCUMENTS”

·        Select Quick Link – Create Document

 ·        Select the Pack you would like to use: eg. Residential LeasePack

We sell various packs, currently The TPN LeasePack, Commercial LeasePack and HR Pack are available on eSign.

 ·        Select the type of document you would like to send

·        Find the document, then select eSign

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·        Follow the on-screen instructions in our 4 Step process to create and send document

NB: You can navigate between steps using the Step blocks or using the back navigation on your browser

Typically, the signatory does not receive the OTP for one of these reasons:

·        Open eSign, find the documents senr and select View document

·        Select Signatories on left hand navigation

·        Click “Pen” icon next to the signatory

·        Confirm all information is correct.

·        If there is a mistake or needs to be updated please correct by typing over existing cellphone or email address.

·        Click “Resend link”

·        Your signatory will receive the link to the email address listed

NB: If your signatory is still not receiving the email, please ask them to check their junk mail. 

Open eSign and select the document you have sent

·        Select View document

·        Select Signatories

·        Click “Pen” icon next to the signatory

·        Confirm information captured

·        If there is a mistake or needs to be updated, please correct by typing over existing cellphone or email address.

·        Click “Resend link”

·        Your signatory will receive the link to the email address listed

Open eSign, find the documents sent and select Manage> View document

·        Select Signatories on left hand navigation

·        Click “Pen” icon next to the signatory

·     Confirm all information is correct.

·     If there is a mistake or needs to be updated, type over existing cellphone or email address.

·        Click “Save”

·        If you captured a new email address, click “Resend Link”

·        If you updated the cellphone number, ask the signatory to click link to document again and they will receive the OTP to the updated number.

The document creator can reset the OTP to send again.

 ·        Login to eSign

·        Double click on the document the signatory is trying to access.

·        Click “Signatories” on left hand navigation.

·        Click the “pen” next to the signatory effected.

·        Click “Reset SMS Limit” 

Once done ask the signatory to click the link to the document again. The error will no longer appear and the OTP will generate as normal.

Click “Documents” on top navigation or access your documents using the quick links on your Dashboard.

No, only the person who sets up the document can see the signatory details. 

An example is a document is sent to a tenant and the landlord for signing, can the tenant see the landlord's email address? 

In this example, the tenant would be able to see details of landlord if they have been completed on the document prior to being sent. However if the tenant downloads the document after all parties have signed the tenant would then be able to see the name of the Landlord but no of the landlord's contact details.

The system will allow you to add as many signatories per role as needed.  

When creating the document, click the “Add” button below each role in Step 2 and this will allow you to create multiple signatories per role.

Yes, all signatures will show on single document once they have signed. Each party will be able to download the fully signed document in PDF to keep for their records.  

Yes, eSign is fully mobile responsive and compatible. You can create, view and sign documents on most smart mobile devices.

An Offer to Purchase should not be signed using a digital or electronic signature.

The Electronic Communications and Transactions Act, 25 of 2002 read with the Alienation of Land Act, 68 of 1981 specifically prohibits sales documents being signed by way of electronic signature. Until such time as there is a change in legislation, all sales documents will be required to be concluded by way of handwritten signature.

Offer to Purchases not signed using wet signature may encounter issues when filed at the Deeds office and delay the sale of the property.

We have created a "WebForm" version of the document that allows you to complete the offer to purchase online and then allows you to download for signature. 

eSign is an online platform that allows you to send TPN documents for an electronic signature as well as manage documents in one easy to use place from any device.  

 Your clients will be able to read, sign and return the documents using their mobile phone or any device with a browser and access to data.

There is none of the hassle of printing documents, signing and scanning them in, making getting your contract signed easy!

TPN can also offer your company a customised solution where you can edit the standard TPN Documents and add your own unique documents allowing you to have full control over what documents agents or practitioners in your company can see and send. 

Call us now and ask about DocPack. 

Access to eSign, the TPN electronic signatures solutions, is free to all current subscribers of the TPN Packs. 

This includes:

• Residential LeasePack; 

• Commercial LeasePack, and 

• HR Pack. 

Find out more here 

1.    If you already subscribe to our pack, please use one of the methods below to access eSign: 

1.   Log onto the TPN shop (www.shop.tpn.co.za) ,

·        select My Products

·        Select the Pack and document you want to create 

·        select the green eSign logo

·        Document will create in your preferred browser

2.   Log onto  https://esign.tpn.co.za/  

·        enter your TPN Credit Bureau username and password

·        On the top navigation click “Documents”

·        Click “Create Document” block

·        Select the pack your eDocument is in

·        Select the folder

·        Select your Document

·        Select eSign button

Timesaving Tip: Save https://esign.tpn.co.za as a favourite on your browser, click here to see how.

 3.   Log onto www.tpn.co.za

·        Select Packs off the blue navigation bar

·        You are redirected to shop

·        select My Products

·        Select the Pack and document you want to create 

·        select the green eSign logo

·        Document will create in your preferred browser

1.

L      Log into eSign

·        On the top navigation bar select “DOCUMENTS”

·        Select Quick Link – Create Document

 ·        Select the Pack you would like to use: eg. Residential LeasePack

We sell various packs, currently The TPN LeasePack, Commercial LeasePack and HR Pack are available on eSign.

 ·    Find the document you would like to send, then select eSign

a

·        Follow the on-screen instructions in our 4 Step process to create and send document

NB: You can navigate between steps using the Step blocks or using the back navigation on your browser

Yes, you can. It’s really easy.

 On eSign click “Settings” on top navigation

 The orange block will show you which documents you can update, this functionality is only available to clients who subscribe to our word version.

 Select “Yes” to “Do you want to override the heading image on all documents?”  

 Please take note of the recommended Image size of 1580x183/pixels. This ensures the image fits to the page and uses the required size of a regular header image.

If you load an image that is too large or too small the document may not look as professional as you would like.

In the drag and drop select your image either by browsing your computer or using your mouse to drag in an image.