The Criminal Check status now shows as Capture Fingerprints, how do we go about getting fingerprints captured so we can get the results?

There are two ways to get your fingerprints captures so the Criminal Check process can be sent to the SAPS for verification.

1.    TPN can come through to your school/ place of employment to capture of fingerprints for your employees. This service is available to all schools and employers who have more than 10 sets of fingerprints that will be processed on the same day*.

 *This service will incur an additional charge.

Please contact our Support Analyst on 0861 876 000 to arrange a suitable date and time.

 2.   Find a TPN Fingerprint Centre closest to you here

The TPN Staff Screening Portal was created for Schools, to make compliance with the Sexual Offenders Act and Child Protection Act easier and to lessen the admin burden on the school.

While this was created with Schools in mind, it can be a useful application for all Employers who perform criminal checks on staff periodically.

If the “Submit Criminal Check” button does not show on a specific person this may be due to there already being a criminal check captured or in progress on this user.

Section 41 of the Sexual Offences Act requires all school staff (teachers, coaches, administrators, ground staff) to be checked against the Sexual Offences Register. 

The Children's Act, section 126, requires all school staff to be checked against the National Child Protection Register.

Both of these registers are based on criminal enquiries, cases awaiting trial and convictions.

TPN's biometric criminal check provides details on all convictions and cases awaiting trial.

And, for your convenience, TPN can resubmit previously captured fingerprints to save you time and the hassle of visiting your local police station or another TPN Fingerprinting station. To do this resubmit we require your Consent which we get using a Biometric ID "selfie" Check. 

To resubmit your fingerprints TPN asks for your consent by performing a biometric check using a facial recognition software called Curata. 

 The process is simple:

• You will receive an SMS from TPN with a url starting https://dea.tpn.co.za/xxxx
• Click the link
• The browser on your phone will open and the check may ask you for access to your phones camera - select Yes
• You will be asked to give us consent to use your previously captured fingerprints  - select yes

NB: If you select "No" to the consent question, the process will not be able to complete and you will be required to go to one of our centers for manual fingerprint scanning.

• Follow the onscreen prompts until the process has completed. 

You will receive an SMS that reads as follows:

“TPN: Please confirm your ID for <School Name> by clicking here https://tpn.curata.co.za<unique link>” 

This enables you to verify that who the link is from, and the link is genuine.  You may receive multiple links is you work for more than one employer.

•  Log into the bureau
•  Click Credit Checks
•  Click Credit Check history
•  Type in the name or ID number of the person who you are searching for
•  Click “apply filter”
•  A list of checks done on person will show
•  Select the most recent check
•  Click “Click here to view the online report”
•  Click on “ID Biometrics” tab
•  See Selfie Link and use the copy button or mouse to select and copy. 

•  Resend to person either via email; WhatsApp or via SMS

To be able to complete the process on your device, your device must: 

·       Accepts SMS’s (Connection to working cellular network)

·       Have a working camera

·      Have an active connection to the internet (Wi-Fi , LAN or cellular network data)

·       If using a data connection, you must have data available

The SMS link can be copied and forwarded to another cellphone, laptop; tablet; computer or device and used as long as it has:

·       Has a working camera

·       An active connection to the internet (Wi-Fi , LAN or cellular network data)

·       If using a data connection, they have data available

• Verify the link you have received is from TPN. Our URL will show as follows:

  https://dea.tpn.co.za/curata/….

• Click the link
• This will open your phone's preferred browser

( e.g. Chrome or Safari)

 

Important: You may receive a message to allow the browser to access your camera.

Please select “Yes” or “Allow”.

• Follow the on-screen prompts to complete the verification

If you decline to give consent, then TPN will not be able to resubmit your fingerprints. Please rather raise any concerns you may have with your employer or TPN.

Declining may cause additional costs for your employer and you further inconvenience as you will need to complete the process in person at a TPN Fingerprinting Centre.

·        Once you have clicked the URL and the process has opened on your browser the Selfie Check will expire within 72 hours. So please action timeously! 

The ID Verification was requested by your employer, or perhaps a property manager, to help them verify your identity. 

They have chosen to use a biometric check from TPN Credit Bureau to verify your identity against the Department of Home Affairs and potentially confirm consent for a further check. 

The name of the person or company that made the request is included in the SMS messages you are receiving. If you are uncertain about why you need to do this check please call them about this. 

The  SMS reminders go out every 4 business hours until the process is either been completed or declined.

The SMS will say -  “ TPN Reminder: Please confirm your ID for <Company/Person who requested > by clicking here https://dea.tpn.co.za/<unique link>.

Not competing this request may have an impact on your application. 

Your HR person, or the person who initiated the check is able to send you a copy of the link either via email, sms or whatsapp.

Find the Credit check created for the person using your TPN Inbox

·       Click View results online

·       Select the ID Biometrics tab

·       Scroll to Biometrics Results selection

·       Confirm the comment says “An SMS has been sent to the consumers cellphone number with a link which will enable them to perform the Liveliness verification. No result can be returned until the consumer has completed this verification.” This means the check has not yet expired or been used.

·       Copy the link shown on “Selfie Link” it should be  something like https://dea.tpn.co.za/xxxxxxxxx

·       Resend to user via whatsapp or email. The check can be done on any devise with internet connection or using a computer.

If you are struggling to complete the ID Biometric / Selfie check on your phone due to the operating system, a broken camera or another issue with the phone, you can complete the process on any computer or another mobile device.

The link can be forwarded to a friend’s / colleagues mobile or a secondary device (eg.a tablet/ computer).

Prior to sending the link to another device please make sure that:

·  the device has a working camera and

·  an active connection to the internet, whether via Wi-Fi or data

·  has data available to access the link, and

·  the owner of the device is expecting the link and does not click on it.

Once the link is on the new device, click the dea.tpn.co.za link and follow on screen instructions.

SACE Check Statuses on Staff Screening Monitor:

There are many different statuses on the staff screening portal, see the status description below to understand what they mean and what action will happen next:

Criminal Check Status/ Validation Error	Description	What happens next?
No SACE Check	No SACE Check has been performed on this Employee using TPN Credit Bureau	Submit SACE Check to start the process.
Fix Validation Error	This shows there is an issue on this record, its possible one of the mandatory fields on Employee is blank.	Click on “view and update” to see details, field issue will show in red and  need to be updated and saved.
Biometric Check Required	Employee will have received an SMS from TPN asking for them to complete a Biometric check	Employee needs to follow link on SMS, give consent and complete the selfie. More detail on how to resend link here.
IDV Successful	Identity Check has been successful. This should be an interim message, and the Criminal Check should process shortly.	If this status has not changed within 1 day please try click “Submit Criminal Check” again and if not immediately resolved contact helpdesk for assistance.
IDV Input Mismatch	This means the ID check has shown that the information captured on the system does not match home affairs. Hover over error message to see details of error.	Use View and Update to  correct record to match home affairs or question employee as to discrepancy as this could be an indicator of fraud.
Capture Finger Prints	Waiting for applicant to capture fingerprints.	See detail on how this can be done here
SAPS  (Highlighted Green)	Shows SAPS results have returned, and No illicit activity has been identified for the Employee. The date shows the date the result was returned.	Continue to submit documentation to the CPR and Department of Social Development for full compliance.
SAPS (Highlighted Red)	Possible illicit activity identified. The date shows the date the result was returned.	The request will be processed further, and you will be contacted but our Support Analyst once we have further details. Please note: This can take up to 8 weeks to return a result.
SAPS (Highlighted Orange)	Awaiting results for Check	Once a result is returned you will receive an email from TPN, log in to view results.

There are many different statuses on the staff screening portal, see the status description below to understand what they mean and what action will happen next:

Criminal Check Statuses on Staff Screening Monitor:

I have just submitted a SACE / Criminal check on the staff screening portal and I received an error message – what does this mean?

Example:  Pop up error

Example: Error on Employee List under Criminal Check Status

Hover over Error message to see more details

This means that the name captured on your staff member’s profile does not correspond to the name captured on the Department of Home Affairs.

To ensure that the data we submit with the Criminal / SACE Check is accurate we do an ID Verification directly against the department of home affairs to confirm the ID number, Name and Surname do in fact belong to the person that you want to check against.

If we find the name or surname does not match this may mean:

·        The ID number is captured incorrectly

OR

·        The first name or surname has been changed or updated at the South African Department of Home Affairs.

To continue past this message you are required to verify the details against the staff members ID and to correct this record according to the Home Affairs system.

Updating the Name or ID Number:

·      You can update by Clicking the Click here, to update employee details on the error message OR click View and Update on the Consumer on Employee List

·        Update the given field

·        Click Update

·        Click Submit SACE Check or Submit Criminal Check on the Staff member

·        The system will then verify ID details and if correct give you a Success message with a CRC Number