The TPN
Staff Screening Portal was created for Schools, to make compliance with the
Sexual Offenders Act and Child Protection Act easier and to lessen the admin burden on the school.
While this
was created with Schools in mind, it can be a useful application for all
Employers who perform criminal checks on staff periodically.
The benefits
of using this portal are:·
Resubmit fingerprints that were previously captured on the TPN system . Read more here on how the process
works.
·
Request
Criminal/ SACE checks in bulk without having to capture one per staff
member on the bureau. Read more on this
process here .
·
The
peace of mind knowing that going forwards you will be able to resubmit these
digital fingerprints for a criminal check without wasting your teachers
valuable time having to go and have their fingerprints recaptured. All the staff members
would need to do is give consent using the TPN Selfie Check sent to them via
SMS.
If the “Submit Criminal Check”
button does not show on a specific person this may be due to there already being
a criminal check captured or in progress on this user.
Our system stops another
transaction from creating, the first transaction would need to be completed
before this can be done.
An In Progress check would have
a status in the Criminal Check Status column of:
Criminal Check Status
|
Action
|
Capture
Fingerprints
|
User
must get their fingerprints captured at a TPN Fingerprinting centre - HERE
|
Biometric
Check Required
|
This
is a status used on the “Resubmit Criminal Checks” and requires the person
being checked to do the “Selfie Check” and give consent to use their
previously captured fingerprints. If they no longer have the link sent on
SMS, you can resend – find out more HERE
|
Waiting
for Result
|
The
check has been submitted to the SAPS database and results should be available
shortly.
|
IDV
Error
|
This
is due to the information captured not matching the Department of Home Affairs
records, Hover over the IDV Error status and see specific error, correct and resubmit.
Another error is @the call to DHA has timed out - DHA may be down.@ Click here for more info
|
Possible
Illicit
|
This
means the check results indicate that their may be a results that require
further consideration, the details of the results will be sent to your
mailbox to review.
|
No
illicit
|
This
means results have returned and nothing has shown.
|
Error
|
However
over the error to see more information, some errors may be resolved by updating
details on the person or resubmitting / submitting the check again if the option
is available.
|
Section 41 of the Sexual Offences Act requires all school staff
(teachers, coaches, administrators, ground staff) to be checked against the
Sexual Offences Register.
The Children's Act, section 126, requires all school
staff to be checked against the National Child Protection Register.
Both of these registers are based on criminal enquiries, cases awaiting trial and convictions.
TPN's biometric criminal check provides details on all convictions and
cases awaiting trial.
And, for your convenience, TPN can resubmit previously
captured fingerprints to save you time and the hassle of visiting your local
police station or another TPN Fingerprinting station. To do this resubmit we require your Consent which we get using a Biometric ID "selfie" Check.
To resubmit your fingerprints TPN asks for
your consent by performing a biometric check using a facial
recognition software called Curata.
The process is simple:
- You will receive an SMS from TPN with
a url starting https://dea.tpn.co.za/xxxx
- Click the link
- The browser on your phone will open
and the check may ask you for access to your phones camera - select Yes
- You will be asked to give us consent to use
your previously captured fingerprints - select yes
NB: If you select "No" to the
consent question, the process will not be able to complete and you will be
required to go to one of our centers for manual fingerprint scanning.
- Follow the onscreen prompts until the process has
completed.
You
will receive an SMS that reads as follows:
“TPN:
Please confirm your ID for <School Name> by clicking here https://tpn.curata.co.za<unique link>”
This enables you to verify that
who the link is from, and the link is genuine.
You may receive multiple links is you work for more than one employer.
• Log into the bureau
• Click Credit Checks
• Click Credit Check history
• Type in the name or ID number of the person who
you are searching for
• Click “apply filter”
• A list of checks done on person will show
• Select the most recent check
• Click “Click here to view the online report”
• Click on “ID Biometrics” tab
• See Selfie Link and use the copy
button or mouse to select and copy.
• Resend to person either via email; WhatsApp or via SMS
To be able to complete the process on your device, your device must:
· Accepts SMS’s (Connection to working cellular network)
· Have a working camera
· Have an active connection to the internet (Wi-Fi , LAN or cellular
network data)
· If using a data connection, you must have data available
The SMS link
can be copied and forwarded to another cellphone, laptop; tablet; computer or
device and used as long as it has:
· Has a working
camera
· An active connection to the internet (Wi-Fi , LAN or cellular
network data)
· If using a data connection, they have data available
So in summary, you are able to complete the process on any device but to receive the SMS you do need a cellphone number that accepts SMS's.
If this is not available ask your HR department to send the link to you via another method eg. WhatsApp or email. The device you receive the link on should have an internet connection and a working camera.
The ID Verification was requested by your employer, or perhaps a property manager, to help them verify your identity.
They have chosen to use a biometric check from TPN Credit Bureau to verify your identity against the Department of Home Affairs and potentially confirm consent for a further check.
The name of the person or company that made the request is included in the SMS messages you are receiving. If you are uncertain about why you need to do this check please call them about this.
The SMS reminders go out every 4 business hours until the process is either been completed or declined.
The SMS will say - “ TPN Reminder: Please confirm your
ID for <Company/Person who requested > by clicking here
https://dea.tpn.co.za/<unique
link>.
Not competing this request may have an impact on your application.
Your
HR person, or the person who initiated the check is able to send you a copy of
the link either via email, sms or whatsapp.
Find the Credit check created for
the person using your TPN Inbox
·
Click View results
online
·
Select the ID Biometrics
tab
·
Scroll to Biometrics
Results selection
· Confirm the comment says “An SMS has been sent to the consumers cellphone number with a link which
will enable them to perform the Liveliness verification. No result can be
returned until the consumer has completed this verification.” This means the
check has not yet expired or been used.
·
Copy the link
shown on “Selfie Link” it should be something
like https://dea.tpn.co.za/xxxxxxxxx
·
Resend to user via
whatsapp or email. The check can be done on any devise with internet connection
or using a computer.
If
you are struggling to complete the ID Biometric / Selfie check on your phone due to the
operating system, a broken camera or another issue with the phone, you can
complete the process on any computer or another mobile device.
The
link can be forwarded to a friend’s / colleagues mobile or a secondary device (eg.a
tablet/ computer).
Prior
to sending the link to another device please make sure that:
· the
device has a working camera and
· an
active connection to the internet, whether via Wi-Fi or data
· has
data available to access the link, and
· the
owner of the device is expecting the link and does not click on it.
Once
the link is on the new device, click the dea.tpn.co.za link and follow on screen
instructions.
I have just submitted a SACE
/ Criminal check on the staff screening portal and I received an error message –
what does this mean?
Example: Pop up error
Example: Error on Employee List
under Criminal Check Status
Hover over Error message to
see more details
This means that the name
captured on your staff member’s profile does not correspond to the name
captured on the Department of Home Affairs.
To ensure that the data we
submit with the Criminal / SACE Check is accurate we do an ID Verification
directly against the department of home affairs to confirm the ID number, Name
and Surname do in fact belong to the person that you want to check against.
If we find the name or
surname does not match this may mean:
·
The ID number is
captured incorrectly
OR
·
The first name or
surname has been changed or updated at the South African Department of Home Affairs.
To continue past this
message you are required to verify the details against the staff members ID and
to correct this record according to the Home Affairs system.
Updating the Name or ID Number:
· You can update
by Clicking the Click here, to update employee details on the error
message OR click View and Update on the Consumer on Employee List
·
Update the
given field
·
Click Update
·
Click Submit
SACE Check or Submit Criminal Check on the Staff member
·
The system will
then verify ID details and if correct give you a Success message with a
CRC Number