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Legal
Default Retention Periods for Adverse
Listings
TPN no longer accepts requests to
delete TPN or TransUnion defaults unless the default details are factually
inaccurate.
TPN is a credit bureau registered in
terms of the National Credit Act No.34 of 2005 (NCA), which engages in the
business of a credit bureau. One of the primary objectives of the NCA is to
regulate the businesses of credit bureaus. One of the ways in which the NCA
achieves this objective is by prescribing what information a credit bureau may
receive, compile and report; and by prescribing the retention period for the
different categories of information.
The Credit Bureau
Association (CBA) of which TPN is a member issued a policy directive which is
now in force:
“It was resolved by
the legal and compliance committee of the CBA that adverse consumer credit
information supplied by non Credit Provider Association members shall be
displayed for the maximum period from the date of event, as prescribed for the
said categories of consumer credit information, in terms of regulation 17 of
the General Regulations Issued in terms of the National Credit Act No.34 of
2005 (NCA); effective from 1 June 2011.”
Retention Periods for
Credit Bureau Information
National Credit Act
- Regulation 17 (1)
Categories
of Consumer Credit Information
|
Description
|
Maximum
period
|
Adverse classification of consumer behaviour
|
Subjective classifications of consumer behaviour
[Examples: “late payer”, “absconded”, “damage to property”]
|
1 year
|
Adverse classification of enforcement action
|
Classification related to enforcement action
taken by the credit provider [Examples: “handed over”, “bad debt written
off”, evicted”]
|
1 year
|
National Credit Act - Section
70(2)(d)
A registered credit bureau must- … (d) retain any
consumer credit information reported to it for the prescribed period,
irrespective of whether that information reflects positively or negatively on
the consumer;
Conclusion
TPN members are able
to load Adverse Listings (defaults) against their customer’s credit profiles on
both the TPN and TransUnion databases. Prior to loading these default listings
the TPN member is legally required to give the consumer 20 business days’
notice of intention to list.
Should the consumer
settle the debt prior to the 1 or 2 year retention period; the TPN member must
update the consumer’s default record to “Account settled in full”.
TPN and TransUnion
will no longer accept a request to delete defaults unless the default details
are inaccurate.
If you would like
more information, please read our artcile https://blog.tpn.co.za/2023/04/a-guide-to-adverse-listings.html
The National Credit Act (NCA) does not apply to lease of immovable property. However, when a Property Practitioner or landlord engages with a credit bureau the Property Practitioner or landlord will need to comply with the NCA, for example when:
- performing a credit check on a tenant (consent is required)
- loading a default (blacklisting) against the tenant (20 business days' notice of intention to list is required)
NCA
Section 8 Credit Agreement
(2) An agreement, irrespective of its form, is not a credit agreement if it is -
...
(b) a lease of immovable property
In terms of the National Credit Act, enquiries may be performed on consumers for the prescribed purposes or for additional purposes as listed in the NCA Regulations or with the consent of the consumer.
In short if an enquiry is performed on a prospective tenant or for employment purposes, consent of the individual is required. Please click here to read TPN's recommended consent clause for tenants and recommended consent clause for employment)
NCA
Regulation 18
(4) The prescribed purposes, other than for purposes contemplated in the Act, for which a report may be issued in terms of section 70 (2) (g), are;
(a) an investigation into fraud, corruption or theft, provided that the South African Police Services or any other statutory enforcement agency conducts such an investigation;
(b) fraud detection and fraud prevention services
(c) considering a candidate for employment in a position that requires trust and honesty and entails the handling of cash or finance;
(d) an assessment of the debtors book of a business for the purpose of:
(i) the sale of the business
(ii) determining the value of the business
(e) setting the limit in respect of the supply of goods, services or utilities;
(f) assessing an application for insurance;
(g) verifying educational qualifications and employment;
(h) obtaining consumer information to distribute unclaimed funds and insurance claims;
(i) tracing a consumer by a credit provider in respect of a credit agreement entered into between the consumer and credit provider
(j) developing a credit scoring system by a credit provider or credit bureau.
(5) Should a report be required for a purpose as set out in subsection (4) (c) or € to (g), the consent of the consumer must be obtained prior to the report being requested.
When a consumer defaults on their credit or any other agreement, one of the supplier’s rights is to load an adverse (default) listing against the consumer’s credit profile.
Before loading the default the supplier must:
· Send the consumer a letter of demand
· The letter of demand must specifically mention the “supplier’s intention to load a default”
· The supplier must wait 20 business days’ before listing the default (and may only list in the account was not settled in full).
Business Days: when calculating the 20 business days – the date the letter was sent does not count, Saturdays, Sundays and SA public holidays do not count.
NCA
Regulation 19
(4) All sources of information as set out in section 70 (2) of the Act and Regulation 18 (7) must give the consumer at least 20 business days’ notice of its intention to submit the following adverse [default] information concerning that person to a credit bureau:
(a) Classification of consumer behaviour, including classifications such as ‘delinquent’, ‘default’, ‘slow paying’, ‘absconded’ or ‘not contactable’;
(b) Classifications related to enforcement action taken by the credit provider. Including classifications such as handed over for collection or recovery, legal action, or write-off.
NCA
Regulation 17
Category of Consumer Credit Information |
Description |
Maximum period |
Details and results of disputes lodged by consumers |
Number and nature of complaints lodged and whether complaint was rejected. No information may be displayed on complaints that were upheld. |
6 months |
Enquiries |
Number of enquiries made on a consumer’s record, including the name of the entity/person who made the enquiry and a contact person if available |
1 year |
Payment Profile |
Factual information pertaining to the payment profile of the consumer |
5 years |
Adverse [Default] classification of consumer behaviour |
Subjective classifications of consumer behaviour |
1 year |
Adverse [Default] classification of enforcement action |
Classification related to enforcement action taken by the credit provider |
1 year |
Debt Restructuring |
As per section 86 of the Act, an order given by the Court or Tribunal |
Until a clearance certificate is issued |
Civil court judgements |
Civil court judgements including default judgements |
The earlier of 5 years or until the judgement is rescinded by a court or abandoned by the credit provider in terms of section 86 of the Magistrates Court Act |
Administration Orders |
As per the court order |
The earlier of 5 years or until order is rescinded by court |
Sequestrations |
As per the court order |
The earlier of 5 years or until rehabilitation order is granted |
Liquidations |
As per the court order |
Unlimited period |
Rehabilitation Orders |
As per the court order |
5 years |
The lease agreement may specify the amount of interest that is payable on arrear amounts. This amount must be reasonable
and not contravene the provisions of any applicable legislation.
When it comes to lease agreements, we recommend that the amount of interest chargeable on arrear rental amounts be specified
in the lease agreement as 2% per month, compounded, up to a maximum of 24% per annum. The reason for this is due to the
fact that, although lease agreements do not fall within the ambit of “incidental credit agreements” as defined in the
National Credit Act 34 of 2005 (“NCA”), they “mirror” incidental credit agreements in many respects. Thus, utilising
the maximum prescribed rate of interest set in respect of incidental credit agreements is a good benchmark when trying
to determine what is reasonable when charging interest on arrear rental amounts.
If the lease agreement is silent on the issue of interest chargeable on arrear rental, then the provisions of the Prescribed
Rate of Interest Act, No 55 of 1975 (“PROIA”) will apply. In terms of the PROIA, as of 8 January 2016, the maximum amount
of interest will no longer be a fixed rate but rather the repurchase rate, determined from time to time by the South
African Reserve Bank (SARB), plus 3,5%.
In a nutshell, therefore:
Your lease agreement may specify the amount of interest payable on arrear amounts, in which case we recommend a rate of 2%
per month up to a maximum of 24 % per annum. If your lease agreement is silent, the PROIA will apply.
Please see TPN's video on the Unfair Practises for more information.
Yes, the Consumer Protection Act applies to all transactions for the supply goods or services in South Africa. This includes
residential and commercial (office, retail and industrial) leases. There are some exclusions: when the tenant is
the state or a juristic entity whose asset value or annual turnover is greater than R2 million.
CPA
Definitions
‘
service
’ includes, but is not limited to-
…
(e)
…
(v) access to or use of any premises or other property in terms of a rental
Section 5 Application of the Act
(
2)
This Act does not apply to any transaction-
(a)
In terms of which goods or services are promoted or supplied to the State;
(b)
In terms of which the consumer is a juristic person whose asset value or annual turnover, at the time of the transaction,
equals or exceeds the threshold value [R2 million] determined by the Minister in terms of section 6
…
Please see TPN's video on the Consumer Protection Act for more information.
Only if a tenant signed a lease agreement as a result of direct marketing, may the tenant cancel the lease agreement
within 5 business days of signing the lease agreement without a penalty charge.
Direct marketing includes: posting flyers under the front door or in the post box of homes
Direct marketing does not include: adverts listed on the Internet, in magazines or newspapers, on the shop window, flyers
at traffic lights.
Consumer Protection Act
Section I Definition
Direct Marketing
means to approach a person, either in person or by mail or electronic communication, for the direct or indirect purpose
of promoting or offering to supply, in the ordinary course of business, any goods or services to that person.
Please see TPN's
video on the Consumer Protection Act for more information.
The CPA applies to
·
Lease agreements, where the tenant is the consumer and the landlord is the supplier
·
Mandates, where the landlord is the consumer and the Property Practitioner is the supplier
The consumer must be a natural person or a juristic person whose asset value or annual turnover is less than R2 million.
Consumer Protection Act
Section 1 Definitions
The CPA applies to every transaction for goods or service;
Where a:
Transaction
means “in respect of a person acting in the ordinary course of business an agreement between or among that person
and one or more other persons for the supply or potential supply of any goods or
services in exchange for consideration.
Services
includes “the provision of access to or use of any premises or other property in terms of a
rental”
Consumer
in respect of any particular goods or services means “a person to whom these goods or services are marketed in the
ordinary course of the suppliers business”
Exclusions
Refer to:
Who does the Consumer Protection Act not apply to?
Please see TPN's
video on the Consumer Protection Act for more information.
Where a lease agreement is signed by a tenant whose asset value or annual turnover is greater than R2 million then the
CPA does not apply. Or when the tenant is an organ of the State the CPA does not apply.
Consumer Protection Act
Section 5 Application of the Act
(2) The CPA does not apply to transactions supplied to
(a)
The State
(b)
A consumer who is a juristic person whose asset value or turnover is greater than R2 million
(c)
Exemptions granted by the Minister
(d)
Credit Agreements
(e)
Employment contracts
Please see TPN's
video on the Consumer Protection Act for more information.
A tenant may cancel the lease early; but the landlord or Property Practitioner may charge a reasonable penalty.
In determining the reasonable penalty, the landlord or Property Practitioner will take into account in loss of rent; commission paid, or marketing
costs.
The landlord / Property Practitioner would have to indicate to the tenant how the penalty is calculated ie: loss of rent, commission
or advertising costs. (example: the landlord would not be able to charge the tenant for loss of rent if a suitable
replacement tenant was placed with no rent actually lost by the landlord).
Note the exclusions
:
Leases or renewals entered into prior to 1
st April 2011
Where the tenant is
·
the State
·
a juristic entity whose asset value or annual turnover is greater than R2 million
·
where both the landlord and tenant are juristic entities
Consumer Protection Act
Section 14:
Expiry and renewal of fixed term agreements
(2)
(b)
(i) the consumer may cancel that agreement-
(bb) at any other time, by giving the supplier 20 business days’
notice in writing or other recorded manner and form, subject to subsection 3 (a) and (b);
(3) Upon cancellation of a consumer agreement as contemplated in subsection (2)(b)-
(a) a consumer remains liable to the supplier for any amounts owed to the supplier in terms
of that agreement up until the date of cancellation; and
(b) the supplier-
(i) may impose a reasonable cancellation penalty…
(4) The Minister may, by notice in the Gazette, prescribe-
(c) the manner, form and basis for determining the reasonableness of credit and charges contemplated
in subsection (3)
Regulation
Section 5: Maximum duration for fixed-term consumer agreements
(2) For the purpose of section 14 (3), a reasonable credit or charge as contemplated in section 14 (4) (c) may not
exceed a reasonable amount, taking into account-
(a) the amount which the consumer is still liable for to the supplier up to the date of cancellation;
(b) the value of the transaction up to cancellation;
(c) the value of the goods which will remain in the possession of the consumer after cancellation;
(d) the value of the goods that are returned to the supplier;
(e) the duration of the consumer agreement as initially agreed;
(f) losses suffered or benefits accrued by the consumer as a result of the consumer entering
into the consumer agreement;
(g) the nature of the goods or services that were reserved or booked
(h) the length of notice of cancellation provided by the consumer;
(i) the reasonable potential for the service provider, acting diligently, to find an alternative
consumer between the time of receiving the cancellation notice and the time of the cancelled reservation; &
(j) the general practice of the relevant industry
(3) Notwithstanding sub regulation (2) above, the supplier may not charge a charge which would have the effect of
negating the consumer’s right to cancel a fixed term consumer agreement as afforded to the consumer by the Act
Please see TPN's
video on the Consumer Protection Act for more information.
The term 'business' cannot be given a meaning other than that used in the Consumer Protection Act. Issues such as the regularity
and number of leases which the landlord enters into are simply irrelevant.
The courts have consistently stated that the definition of "business", as used in one context, should not be transplanted
and thus used in an entirely different context.
For this reason, the usage of the word "business", as used in one context, has not been accepted as its meaning in other
contexts (nor should it be).
The Supreme Court of Appeal has stated in
Commissioner for the South African Revenue Service v Tiger Oats Ltd
[2003] 2 All SA 604 (SCA), that:
"We were referred to various judicial expositions of the meaning of expressions such as carrying on business and the
like but there is little point in reviewing them. As always, context is everything when the meaning of language needs
to be ascertained. As Mason CJ, Gaudron and McHugh JJ said in Re Australian Industrial Relations Commission Ex parte
Australian Transport Officers Federation [1990] HCA 52; (1990) 171 CLR 216 at 226, 'of all words, the word 'business'
is notorious for taking its colour and its content from its surroundings ... ' "
Similarly,
in Minister of Law and Order v Patterson 1984 (2) SA 739 (A), the Appellate Division criticized attempts to
rely on the dictionary meaning (and meaning used in case-law) to define "business", as used in another context. It stated:
"The answer to this question depends on how broad a meaning is to be ascribed to the word 'business' in the definition
of 'business tenancy' in the two counter-inflation orders. The word
'business' is an etymological chameleon; it suits its meaning to the, context in which it is found. It is not
a term of legal art and its dictionary meanings as Lindley LJ pointed out in Rolls v. Miller, ((1884) 27 Ch. D. 71
at 88) embrace 'almost anything which is an occupation, as distinguished from a pleasure -anything which is an occupation
or duty which requires attention is a business...'".
Lord Diplock proceeded to hold that the "activities of government" carried on in the leased premises by servants of the
Crown could properly be described as “business", and that "in exercising the functions of government the civil servants
of the Crown were all carrying on a single business on behalf of the Crown." There can be little doubt, I think,
that the meaning that was assigned to the word 'business' in the aforesaid case is
not the ordinary, or usual, meaning of the word, and it is therefore somewhat surprising that the court a quo
should have been content to base its finding as to the meaning of the expression "carries on business" in sec. 28(1)(a)
of the Magistrates' Courts Act on Lord Diplock's judgment ..."
This has always been our law, as explained above.
The Consumer Protection Act has a definition section which itself gives meaning to the term "business".
In his work "
The Interpretation of Statutes" at 112, Du Plessis G writes:
"In a statute where such a definition clause occurs, the words and phrases it contains acquire, for purposes of that
particular statute, a technical meaning which often deviates from their ordinary meaning in colloquial speech. It
therefore follows that such words and phrases are as a rule not to be understood in their ordinary sense, but in
accordance with the meaning ascribed to them by the definition clause."
The meaning ascribed to the term "business" in the Consumer Protection Act is "the continual marketing of any goods or services
..."
In light of the conclusiveness of the definition section, it is inappropriate to give the term any other meaning. In fact,
some factors which would usually be taken into account in determining whether activity is business (such as a profit
motive) are irrelevant under the CPA.
Indeed, section 5(8)(b) of the Consumer Protection Act provides that "The application of this Act in terms of subsections
(1) to (7) extends to a matter irrespective of whether the supplier ... operates on a for-profit basis or otherwise"
I will now turn to the correct definition of "ordinary course of business", as contained in the Consumer Protection Act.
It is clear that the Consumer Protection Act must be interpreted purposively to achieve its objective, namely the protection
of consumers. On this approach, it is unlikely that it was intended to exclude a large number of consumers from its ambit.
Some authors have rightfully recognised the need for the term "business" to be given a wide interpretation in relation to
the Consumer Protection Act.
For instance, Robert Sharrock, has written that whenever a person lets property to supplement his income, the lease is subject
to the CPA provisions, regardless of whether he earns his salary primarily elsewhere.
Sharrock points out that the test for determining if a contract falls within the ordinary course of a particular business
is whether the making of the contract falls within the scope of that business and whether ordinary businesspersons would
have concluded the contract. It is irrelevant whether that particular businessperson regularly entered into such a contract.
In contrast, other commentators, rely on tax-law cases for a narrower interpretation of the word "business".
Reliance on these cases is seriously flawed.
The Consumer Protection Act lays down a simple test for determining whether any particular activity constitutes "business"
by merely requiring continuity. Many other factors must be looked at for determining whether any activity is "business"
in tax-law cases, including the nature and scope of the activities, the presence or absence of the profit motive and
the intention of the person engaging in the activity, over and above the question of continuity.
The Consumer Protection Act also states that regard should be had to "foreign law", when interpreting its ambit.
Other jurisdictions, notably the United Kingdom and Australia, have recognised the need for a broader interpretation of the
word "business" in consumer protection legislation, so that it covers leasing agreements generally.
Daniel Dovar, writing in the Solicitors Journal (UK), commented on the applicability of the
Unfair Terms in Consumer Contracts Regulations 1999 (the Regulations) to leases by explaining "The supplier
must enter into the contract as part of their course of business. This should usually be easy to satisfy in tenancy cases,
as rarely will property be let other than in the course of business."
The Office of Fair Trading in the United Kingdom has also published a
"Guidance on unfair terms in tenancy agreements" (September 2005), which states that "The guidance assumes that,
in general, landlords can be considered 'suppliers' and private tenants 'consumers' for the purposes of the Regulations."
In contrast, the Law Reform Commission (UK) has explained that where the element of continuity is absent, for instance, where
the landlord is merely "letting their home temporarily while waiting for a better opportunity to sell it or while working
in another area", the Regulations would not apply.
Similarly, in Australia, it has been recognised that the Tribunal has jurisdiction under the Fair Trading Act, Australia's
version of the Consumer Protection Act.
For example, it has been stated:
"As between the tenants and the landlord, there is no doubt that the Tribunal has jurisdiction to decide any dispute,
not only under RTA but also under FTA because by letting the rented premises to the tenants the landlords were conferring
a right upon them in trade or commerce and so were supplying services to them as purchasers of the services."
(Winter v Buttigieg [2004] VCAT 2430 (10 December 2004) [62])."
Likewise, in another case it was explained:
"A landlord or owner supplies “services” (as defined by s 3 of the Fair Trading Act) to a tenant or resident, who is
a “purchaser” of those services, and so a dispute between landlord and tenant or between owner and resident is a
“consumer and trader dispute”(formerly called a “fair trading dispute”) which under Part 9 of the Fair Trading Act
the Tribunal has jurisdiction to hear and determine"
(Annoted RTA, quoting from Zeus and Ra Pty Ltd v Nicolaou (2003) 6 VR 606).
In a final case it was confirmed:
"It appears that sections 107 and 108 of the Fair Trading Act 1999 bestow a general landlord and tenant jurisdiction
on this Tribunal. They give the Tribunal power to determine fair trading disputes which are defined as disputes between
the suppliers and purchasers of goods and services. Services are defined in s.3 of the Act to include interests in
real or personal property, and supply is defined to include grant. It follows in my view that whether or not the
Retail Tenancies Reform Act applies to these premises the Tribunal has jurisdiction in a general sense to deal with
a dispute between the landlord and tenant in the present circumstances."
(Zeus and Ra Pty Ltd v Nicolaou (2003) 6 VR 606)."
Consequently, on the proper approach and understanding of what the “ordinary course of business” means, the Consumer Protection
Act
DOES apply to virtually all leases
Please see TPN's
video on the Consumer Protection Act for more information.
Sections 54 and 55 of the
Consumer Protection Act 68 of 2008 (“CPA”) states that a consumer is
entitled to the provision of quality goods and services which are safe and free
from defects. This definition clearly includes the electrical installation in
the property. One of the ways to prove that an electrical installation is safe
is for the owner to be in possession of an Electrical Compliance Certificate
(“ECC”).
In terms of the Electrical Installation Regulations of the Occupational Health
and Safety Act, promulgated in March 2009: “… every user or lessor of an
electrical installation, as the case may be, shall have a valid certificate of
compliance for that installation…”
If you live in your own home
you are the ‘user’, if you rent your home to a consumer you are the ‘lessor’
and if you are a third party who rents a property on behalf of the lessor, you
are the ‘Property Practitioner’. It is therefore clear that as a lessor or a Property Practitioner,
there is a legal responsibility on you to provide the tenant with a valid ECC.
The ECC serves as proof that the property is safe and free from defects insofar
as any electrical installation is concerned. The provision of the ECC to the
tenant also cements the fact that the landlord or the Property Practitioner, as the case may
be, is taking all necessary steps to ensure compliance with the provisions of
the CPA.
The Rental Housing Act (RHA) applies to all residential leases. It provides the facilitation of sound relations between
tenants and landlords.
RHA definitions
‘
landlord’ means the owner of a dwelling which is leased and includes his or her duly authorised agent or a person
who is in lawful possession of a dwelling and has the right to lease or sub-lease it
Please see TPN's
video on the Rental Housing Act for more information.
A lease agreement can be verbal or in writing, but if the tenant demands a written lease the landlord must reduce the
lease to writing.
It is recommended that a lease is in writing as this prevents disputes arising between the tenant and landlord.
RHA
Section 5 Provisions pertaining to the lease
(1)
A lease between a tenant and a landlord, subject to subsection (2) need not be in writing…
(2)
A landlord must, if requested thereto by a tenant reduce the lease to writing.
Please see TPN's
video on the Rental Housing Act for more information.
RHA
Section 5 Provisions pertaining to leases
(3)
(a)
The landlord [or agent] must issue the tenant with a written receipt for all payments received by the landlord [or
agent] from the tenant
(b)
Such receipt must be dated and clearly indicate the address … and whether payment has been made for rental arrears,
deposit or otherwise and specify the period for which the payment is made
Please see TPN's
video on the Rental Housing Act for more information.
If the landlord holds the deposit
The deposit must be held in an interest bearing account and the landlord must refund the deposit with interest.
RHA
Section 5 Provisions pertaining to leases
(3)
(d)
The deposit contemplated in paragraph (c) must be invested by the landlord in an interest-bearing account with a
financial institution and the landlord must subject to paragraph (g) pay the tenant such interest at the rate
applicable to such account which may not be less than the rate applicable to a savings account with that financial
institution and the tenant may during the period of the lease request the landlord to provide him or her with
written proof in respect of interest accrued on such deposit, and the landlord must provide such proof on request:
Provided that where the landlord is a registered estate agent as provided in the Estate Agency Affairs Act, 1976,
the deposit and any interest thereon shall be dealt with in accordance with the provisions of that Act.
Estate Agency Affairs Act
Section 32
Trust account of and investment of trust moneys by estate agent
(1) Every estate agent shall open and keep one or more separate trust accounts, which shall contain a reference to
this section, with a bank and such estate agent or his or her employee, as the case may be, shall forthwith deposit
therein all trust money held or received by or on behalf of such estate agent and the name of such bank and the
number of each such trust account shall forthwith be notified to the board.
(2)
(a) Notwithstanding the provisions of subsection (1), any estate agent may invest in a separate savings or other
interest-bearing account opened by him with any bank, building society or any institution or class of institution
designated by notice in the Gazette by the Minister in consultation with the Minister of Finance, any moneys
deposited in his trust account which are not immediately required for any particular purpose.
(b) Any savings or other interest-bearing account referred to in paragraph (a), shall contain a reference to this
subsection.
(c) Interest on moneys deposited in a trust account referred to in subsection (1), and on moneys invested
in terms of paragraph (a), shall, subject to the express terms of the mandate in question [
lease
], which shall be in writing, be paid to the [Estate Agents Fidelity Fund
]
fund by the estate agent concerned.
Please see TPN's
video on the Rental Housing Act for more information.
If there are no damages, the deposit must be refunded within 7 days of expiration of the lease.
If there are damages, the deposit must be refunded within 14 days of restoration of the property. Damages includes all
amounts for which the tenant is liable under the lease such as arrear rent or utilities, the final utility bill,
reasonable cost for repairs for damages, replacing lost keys etc. In most cases the landlord / Property Practitioner will have to
wait for the final utility accounts before refunding the deposit.
The tenant has a right to copies of the receipts of payments incurred by the landlord for the repairs.
Please also refer to section on incoming and outgoing inspections
RHA
Section 5 Provisions pertaining to the lease
(3)
(g)
on the expiration of the lease, the landlord may apply such deposit and interest towards the payment of all amounts
for which the tenant is liable under the said lease, including the reasonable cost of repairing damage to the
dwelling during the lease period and the cost of replacing lost keys and the balance of the deposit and interest,
if any, must then be refunded to the tenant by the landlord not later than 14 days of restoration of the dwelling
to the landlord;
(h)
the relevant receipts which indicate the costs which the landlord incurred, as contemplated in paragraph (g), must
be available to the tenant for inspection as proof of such costs incurred by the landlord;
(i)
should no amounts be due and owing to the landlord in terms of the lease, the deposit, together with the accrued
interest in respect thereof, must be refunded by the landlord to the tenant, without any deduction or set-off,
within seven days of expiration of the lease;
Please see TPN's
video on the Consumer Protection Act for more information.
Both the tenant and the landlord or Property Practitioner must perform the joint incoming and outgoing inspection. Failure to perform
both joint inspections is deemed an acknowledgement that the property was handed back in good order.
RHA
Section 5 Provisions pertaining to the lease
(3)
(e)
the tenant and the landlord must jointly, before the tenant moves into the dwelling, inspect the dwelling to ascertain
the existence or not of any defects or damage therein with a view to determining the landlord’s responsibility
for rectifying any defects or damage or with a view to registering such defects or damage, as provided for in
subsection (7);
(f)
at the expiration of the lease the landlord and tenant must arrange a joint inspection of the dwelling at a mutually
convenient time to take place within a period of three days prior to such expiration with a view to ascertaining
if there was any damage caused to the dwelling during the tenant’s occupation thereof;
…
(j)
failure by the landlord to inspect the dwelling in the presence of the tenant as contemplated in paragraphs (e) or
(f) is deemed to be an acknowledgement by the landlord that the dwelling is in a good and proper state of repair,
and the landlord will have no further claim against the tenant who must then be refunded, in terms of this subsection,
the full deposit plus interest by the landlord;
(k)
should the tenant fail to respond to the landlord’s request for an inspection as contemplated in paragraph (f), the
landlord must, on expiration of the lease, inspect the dwelling within seven days from such expiration in order
to assess any damages or loss which occurred during the tenancy;
…
(o)
should the tenant vacate the dwelling before expiration of the lease, without notice to the landlord, the lease is
deemed to have expired on the date that the landlord established that the tenant had vacated the dwelling but
in such event the landlord retains all his or her rights arising from the tenant’s breach of the lease;
Please see TPN's
video on the Rental Housing Act for more information.
In terms of The Rental Housing Act:
(6)
“A lease contemplated in subsection (2) must include the following information:
(a)
…
(b)
…
(c)
The amount of rental of the dwelling and
reasonable escalation
, if any, to be paid in terms of the lease;”
The tenant and landlord can agree on the period of the lease (fixed term or monthly) and reasonable escalation. The
escalation is not limited to a per cent of the rent or time period (ie: 6 monthly or 12 monthly) – the limitation
is the “reasonableness”
Please see TPN's
video on the Unfair Practises for more information.
For most tenants their rental expense is probably one of their biggest monthly payments; the effecting of the rent
payment triggers a series of follow-on payments from the landlord - mortgage repayments, levies, rates and taxes,
commissions and maintenance costs sometimes complicated further by different bank transfer delays,.
TPN research indicates that 75% of the South African residential rental market is owned by micro landlords, landlords
with 1 to 10 properties. And Depending of how heavily leveraged the landlord is, any delay in receiving the rent
payment puts pressure on the landlord's cash flow.
There are various reasons tenants pay the rent late, not all tenants rely on a fixed salary income stream, emergency
expenses necessitating tenants having to borrow from friends, family or financial institutions, retrenchments
and death in the family; tenants who have a genuine misfortune and who are not regularly abusing their payment
terms will generally find a sympathetic ear from the landlord.
There is however nothing in law, common or otherwise which allows a tenant a 7 day grace period to make their rental
payment. In fact with all the consumer friendly laws, landlords are better advised to act early with non-paying
tenants as any delay in starting the arrear collection process will lengthen the time the tenant can sit "unpaid"
in the property to beyond a calendar month, which is generally the funds available in the deposit.
Tenants have a legal obligation to "pay the proper amount due at the proper place and proper time". Usually the written
lease agreement will state the rent due date as a specific date, usually the first of the month; although it
is not unheard of to have lease agreements drafted where the payment due date is the 15th. The lease is a binding
agreement between the tenant and the landlord, the payment due date is final and binding between the parties.
Tenants who are, for example paid on the 15th of the month, and who wish to enter into a payment agreement with
the landlord to pay on the 15th of the month, must ensure the lease agreement makes specific provision for this.
Unfortunately a verbal arrangement which is different to the written lease agreement will not hold up.
TPN's LeasePack specifically states the rent due date and requires the payment must have cleared by the agreed date.
Please see TPN's
video on the Unfair Practises for more information.
Landlords are often tempted to take to extreme measures when it comes to defaulting tenants. In a moment of frustration,
it can be very tempting to arrange for electricity or water supply to be suspended, change the lock on the front
door, or even to remove certain items from the leased premises, just to give tenants the nudge that they need to
perform their obligations. Unfortunately, however, all of the current consumer-friendly legislation aside, in terms
of the South African common law, it is unlawful under any circumstances for a landlord to interfere with a tenant’s
“peaceful and undisturbed” use of the leased premises, unless correct legal procedure is followed. Such an act is
termed “spoliation” and can have very serious consequences for the landlord.
The premise behind spoliation is that it is illegal to “take the law into one’s own hands”, regardless of whether the
reason behind such action is based on a valid, lawful claim or not. Where an act of spoliation occurs, a tenant has
a number of remedies at his or her disposal, including counter-spoliation and applying to either the Rental Housing
Tribunal or the Courts for urgent relief.
In the case of counter – spoliation, the tenant may legally immediately take action to remedy the situation, such as
restoring water or electricity supply or re-entering the premises, thus defeating the purpose of the actions of the
landlord.
The most widely utilised remedy available to tenants, however, is to apply for an urgent interdict,
known as a
mandament van spolie. In the case of a residential lease, this can be done through the Rental Housing Tribunal
or through the Courts. In the case of a commercial lease, only the Courts may be approached for relief. The application
is done on an urgent basis, meaning that it can be heard in a matter of days. In coming to its decision, the Court
will not take into account the underlying circumstances, only whether the tenant was in peaceful and undisturbed
possession of the premises and/or goods at the time, and whether the landlord followed due legal process when taking
any action. As such, the landlord will invariably be on the back foot from the outset. Furthermore, where application
is made to Court and the Court finds in favour of the tenant, it may order that the landlord pay the tenant’s legal
costs which, given the urgency of the application, will invariably be substantial.
In the case of a commercial lease in particular, the tenant may suffer substantial damages as a result of not being able
to operate its business. In such an instance, the tenant will be entitled to claim such damages from the landlord.
Furthermore, where a landlord locks a tenant out of the premises, in addition to constituting spoliation, the lock-out
can also be deemed to be an eviction, and therefore amount to an infringement of the Prevention of Illegal Eviction
from and Unlawful Occupation of Land Act No 19 of 1998 (“PIE”).
Ultimately, therefore, as frustrating as it may be, it is always advisable to adhere to correct legal process. TPN is
always willing to guide clients in the right direction, so as to ensure that the situation is resolved in the correct
manner.
Please see TPN's
video on the Unfair Practises for more information.
Whilst it is a widely accepted fact that
current legislation in South Africa relating to the rental of immovable
property undoubtedly favours the tenant, there are thankfully still certain
common law remedies that are available to the landlord. One of these common law
remedies is termed the landlord’s tacit hypothec.
The principle behind the landlord’s tacit
hypothec is that where a tenant is in arrears insofar as the payment of rental
is concerned, a landlord is entitled to attach movable goods on the leased
premises equal in value to the arrear rental, together with the costs of
recovering such rental. These goods can then be sold in execution and the
proceeds utilized to satisfy the debt owing to the landlord.
The landlord’s tacit hypothec exists
automatically at common law and thus the landlord’s rights do not need to be
specifically set out in the lease agreement. Importantly, however, parties can,
in fact, contract out of the hypothec and therefore, in the unlikely event that
the tenant or the tenant’s representatives have been responsible for drafting
the lease agreement, landlords should be on the lookout for such a clause.
Whilst the hypothec comes into being automatically, it cannot be enforced
automatically and the landlord will need to approach either the Rental Housing
Tribunal or a competent Court in order to obtain an attachment Order before any
action can be taken. Given that the Rental Housing Tribunal does not have the
power to hear matters on appeal, there is an ongoing debate as to the
Constitutionality of it having the power to grant attachment Orders. For this
reason, we strongly advise clients to rather approach the Courts for relief. To
do this, the landlord will need to employ the services of a qualified attorney.
Depending on the value of the outstanding rental, the relevant application will
generally be brought in the Magistrates Court. Once the Order of Court has been
granted, it will be given to the Sheriff, who will then physically attach the
goods. In the event that the landlord attempts to take the law into his own
hands and remove any goods without following due process, this will amount to
something known as spoliation and the tenant will then have a claim against the
landlord. Such a claim will be for the return of the goods in question, as well
as any damages sustained by the tenant as a result of the landlord’s actions.
The tenant is often alerted to the fact that
the landlord intends to attach his or her property, in which case the he or she
attempts to remove the property in question from the premises. In this regard,
it is important to note that the landlord’s right to have the goods attached
will last only as long as the goods remain on the leased premises, or have not
reached their final destination. In other words, if the goods are in transit,
the sheriff will still be entitled to attach them, but the moment that they are
offloaded at a new destination, the landlord’s hypothec over the goods
automatically falls away. Furthermore, the landlord’s hypothec over the goods
will also fall away the moment that the arrear rental is paid up, either by the
tenant or by a third party on the tenant’s behalf.
As stated above, TPN advises the landlord’s
hypothec be exercised by way of a Court Order. As such, perfecting the hypothec
can be an expensive exercise. Landlords will therefore need to weigh up whether
or not the remedy is a viable option, given the circumstances at hand and the
value of the rental outstanding.
The Roman maxim “huur gaat voor koop” forms an integral part of property law in
South Africa and has important implications for both landlords and tenants,
particularly given that it applies to both individuals and juristic entities.
The premise behind the maxim is that
those rights which vest first should trump those rights which vest later in
time. In the case of a landlord/tenant relationship, this means that where a landlord
sells a property that is the subject of a lease agreement, the tenant’s rights
are protected and the purchaser of the property may not cancel the existing
lease agreement or evict the tenant. Essentially, therefore, the purchaser
“steps into the shoes” of the seller and will be bound by all of the material
terms of the lease agreement.
The word “material” is of great
importance. The purchaser will only be bound by those terms which directly
govern the relationship between the tenant and the landlord. Ancillary terms,
such as a right of first refusal in the event that the landlord wants to sell
the property, will not bind the new owner of the property. Furthermore, given
that the maxim is only intended to protect the tenant’s rights, it will not
come to the aid of Property Practitioners. In the event that the new owner of the property no
longer wishes to make use of the services of a managing property practitioner or pay Property Practitioner’s
commission, he will be perfectly within his rights to cancel the Property Practitioner’s
mandate.
The maxim will automatically apply in
the event that a property is sold, unless the lease agreement specifically
stipulates that it will not apply. In such an instance, the provisions of the
lease agreement will trump the common law, and the lease agreement can be
cancelled if the property is sold, provided that the tenant is given a
reasonable notice period. The maxim will also not apply to properties that are
sold in execution, as in such an instance the rights of the bank will trump
those of the tenant.
Insofar as rental is concerned, the
rental will only be payable to the purchaser once transfer has been affected
and the title deed has been registered in the name of the purchaser. The
purchaser’s rights only start running from this point and, as such, the
purchaser will not be able to claim any arrear rental from the tenant.
Similarly, it is only at this point that the tenant’s deposit must be transferred
into the account of the purchaser.
It is important that landlords and
tenants are fully aware of their common law rights from the outset, so as to
avoid any misunderstandings and disputes arising during the subsistence of the
lease agreement.
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