·       Log onto TPN on https://mrisoftware.tpn.co.za/

·       Click Login

·       Enter your TPN username & password

·       Select Credit Checks from the blue ribbon at the top of the screen.

·       Select Perform a new consumer credit check.

Step 1:

·       The system allows you to choose an enquiry either by ID number or passport number.

o   To perform the check on a passport number, select change to passport number search to the right of the ID number field.

·       Enter the ID number, first name, surname, current address and cell phone number.

o   If you are performing a passport number search, you will need to enter the nationality and date of birth of the applicant.

·       Click Next >>

Step 2:

·       Select the Credex Score using the dropdown;

 o   There are two Credex versions available:

§  Basic - probability of consumer defaulting/ not making payment to you in future.

§  Silver - generates affordability based on consumer income and school fee amount (if you don’t have an income amount, choose basic credex)

Select type of Consumer Verification:

We recommend checking the consumers ID number and name prior to continuing with the credit check.

·       Verify ID - *HIGHLY RECOMMENDED* verifies the ID number and surname the applicant has given you against the Department of Home Affairs.

·       Verify Biometrics - a selfie check to confirm the consumers presence and confirms their details and facial features against Department of Home Affairs.

·       Verified Online Bank Statements – request up to 6 months’ bank statements directly from bank to confirm affordability and comply with FICA (eliminate fraudulent documents)

·       Verify Address - Perform a proof of address verification against the supplied address

  NCA Compliance Declaration

Verify and confirm that you have consent to perform the credit check. Please ensure you retain the proof of consent for your records.

 ·       Click Next>>

Step 3: Report Selection

 ·       By default, the EduCheck / SmartCheck enquiry will be selected. This enquiry includes the TPN and TransUnion enquiries, as well as account payment information, at a discounted rate.

 ·       If you do not have access to the EduCheck / SmartCheck enquiry, you can select the TPN Individual Enquiry, the TransUnion Individual Enquiry and the Experian Individual Enquiry and then contact the Data department for information on how to get access.

There are several additional reports that can be selected:

o   Bank Account Verification - this verifies that the bank account does belong to the applicant.

o   Qualification Check – this verifies and confirms qualifications held.

o   TPN SACE Check - this is used mostly for employment purposes, as the applicant will need to present themselves at a TPN centre for finger printing so that we can check their criminal history.

·       Once you are satisfied with your selection of enquiries click Perform credit check >>

NB: If you have selected the TPN SACE enquiry, you will receive an additional step to confirm the applicant must be sent for fingerprint capturing to complete this check. Tick the box and click Finish >>

Results

 ·       The credit check and report selection are processed immediately and the results will display automatically.

 ·       You will note at the top of the screen each enquiry is individually tabbed with the Summary Report displayed first. 

 ·       You can click on each report that was selected to view it.

 ·       On the left-hand side menu, you will be able to download, email or print full report as well as the condensed report.

Reminder:  All enquiries done are automatically saved in Credit Check History under the Credit Check Menu.

There are reminders that go out every 4 business hours until the process is either been completed or declined.

The SMS says “ TPN Reminder: Please confirm your ID for <Person Name who created check> by clicking here https://dea.tpn.co.za/<unique link>.

If you are struggling to complete the ID Biometric / Selfie check on your phone due to the operating system, a broken camera or another issue with the phone, you can complete the process on any computer or another mobile device.

The link can be forwarded to a friend’s / colleagues mobile or a secondary device (eg.a tablet/ computer).

Prior to sending the link to another device please make sure that:

·  the device has a working camera and

·  an active connection to the internet, whether via Wi-Fi or data

·  has data available to access the link, and

·  the owner of the device is expecting the link and does not click on it.

Once the link is on the new device, click the dea.tpn.co.za link and follow on screen instructions.

Your HR person, or the person who initiated the check is able to send you a copy of the link either via email, sms or whatsapp.

The TPN Staff Screening Portal was created for Schools, to make compliance with the Sexual Offenders Act easier and to lessen the admin burden on the school.

While this was created with Schools in mind, it can be a useful application for all Employers who perform criminal checks on staff periodically.

If the “Submit Criminal Check” button does not show on a specific person this may be due to there already being a criminal check captured or in progress on this user.

Find the Credit check created for the person using your TPN Inbox

·       Click View results online

·       Select the ID Biometrics tab

·       Scroll to Biometrics Results selection

·       Confirm the comment says “An SMS has been sent to the consumers cellphone number with a link which will enable them to perform the Liveliness verification. No result can be returned until the consumer has completed this verification.” This means the check has not yet expired or been used.

·       Copy the link shown on “Selfie Link” it should be  something like https://dea.tpn.co.za/xxxxxxxxx

·       Resend to user via whatsapp or email. The check can be done on any devise with internet connection or using a computer.

To resubmit your fingerprints TPN asks for your consent by performing a biometric check using a facial recognition software called Curata. 

 The process is simple:

• You will receive an SMS from TPN with a url starting https://dea.tpn.co.za/xxxx
• Click the link
• The browser on your phone will open and the check may ask you for access to your phones camera - select Yes
• You will be asked to give us consent to use your previously captured fingerprints  - select yes

NB: If you select "No" to the consent question, the process will not be able to complete and you will be required to go to one of our centers for manual fingerprint scanning.

• Follow the onscreen prompts until the process has completed. 

You will receive an SMS that reads as follows:

“TPN: Please confirm your ID for <School Name> by clicking here https://tpn.curata.co.za<unique link>” 

This enables you to verify that who the link is from, and the link is genuine.  You may receive multiple links is you work for more than one employer.

To be able to complete the process on your device, your device must: 

·       Accepts SMS’s (Connection to working cellular network)

·       Have a working camera

·      Have an active connection to the internet (Wi-Fi , LAN or cellular network data)

·       If using a data connection, you must have data available

The SMS link can be copied and forwarded to another cellphone, laptop; tablet; computer or device and used as long as it has:

·       Has a working camera

·       An active connection to the internet (Wi-Fi , LAN or cellular network data)

·       If using a data connection, they have data available

• Verify the link you have received is from TPN. Our URL will show as follows:

  https://dea.tpn.co.za/curata/….

• Click the link
• This will open your phone's preferred browser

( e.g. Chrome or Safari)

 

Important: You may receive a message to allow the browser to access your camera.

Please select “Yes” or “Allow”.

• Follow the on-screen prompts to complete the verification

If you decline to give consent, then TPN will not be able to resubmit your fingerprints. Please rather raise any concerns you may have with your employer or TPN.

Declining may cause additional costs for your employer and you further inconvenience as you will need to complete the process in person at a TPN Fingerprinting Centre.

·        Once you have clicked the URL and the process has opened on your browser the Selfie Check will expire within 72 hours. So please action timeously!