Frequently Asked Questions

 StaffSure FAQ

StaffSure FAQ


Conducting a Credit Check on a Parent
Understanding a South African ID Number
Validation Error
I keep getting reminders to complete an ID Verification check? Why?
I am having trouble completing the ID Biometric process?
What happens if you delete the TPN Biometric check sms?
What will I be charged for when processing a "Submit Criminal Check " off the Staff Screening Portal?
What is the Staff Screening Portal and why would I need it?
Why doesn’t it allow me to Submit a Criminal Check off the Staff Screening Portal?
How do I resend a Biometric Check link to complete the Selfie Check?
Why do I need to do this Biometric ID Verification / Curata check for you to submit my fingerprints?
How do you receive the Biometric ID / Selfie Check link?
Can I perform the Biometric ID / Selfie check on any device?
Biometric ID / Selfie Check - SMS received
How does TPN StaffSure work?
How much time does it take to find past employment details and to speak to the right person?
Where do you go for credit and/or criminal checks and how much does it cost?
How does StaffSure help shortlist candidates and eliminate unnecessary interviews?
How do employers benefit from access to staff history?