Enter the reference code to access the TPN wiki article directly:
· Select Documents on top navigation· In the document list find a folder called Deleted Files· Click on Deleted Files· Click restore on the document/ file/ folder you would like to move out of deleted files. · This recovered document / folder will now show in your document list.IMPORTANT: Deleted items are only kept for 30 days from date of delete. Any items older this cannot be retrieved by the user or eSign admin. In these cases, please contact helpdesk@tpn.co.za to ask for assistance. They will involve a technical resource to help locate and restore the document. This investigation and recovery will incur a recovery fee.
· Select Documents on top navigation
· In the document list find a folder called Deleted Files
· Click on Deleted Files
· Click restore on the document/ file/ folder you would like to move out of deleted files.
· This recovered document / folder will now show in your document list.
IMPORTANT: Deleted items are only kept for 30 days from date of delete.
Any items older this cannot be retrieved by the user or eSign admin. In these cases, please contact helpdesk@tpn.co.za to ask for assistance. They will involve a technical resource to help locate and restore the document.
2024 © TPN Group (PTY) Ltd. ALL Rights Reserved. Legal and Disclosures | Cookies