Frequently Asked Questions

How do I correct a mistake after the document has been sent for signature?


Once a document has been sent for signature you are not able to edit the document. 

This was done purposefully to avoid issues where a document is being edited while a signatory is in the process of signing.

This ensures the signatory is signing and agreeing to terms and conditions that can’t be changed while they are reviewing the document or after they have signed the document.

You can only edit a document that is still in the four step setup process or in a status prior to “Awaiting Signature”.

If you find you have made a mistake after it has been sent for signing, you should contact the signatory to explain, and create a new document that can be sent to the signatory.

To edit a document that is still in progress, double click on the document and continue the 4 step process.




Last Updated: 2024/05/22