The document creator can reset the OTP to send again.
·
Login to eSign
·
Double click on the document the signatory is trying to access.
·
Click “Signatories” on left hand navigation.
·
Click the “pen” next to the signatory effected.
·
Click “Reset SMS Limit”
Once done ask
the signatory to click the link to the document again. The error will no longer appear and the OTP will generate as normal.
