To ensure the
information you receive on a TPN KYC or TPN ID Verification enquiry is accurate and up to date, the ID verification is run
in real-time, directly against the Department of Home Affairs (DHA) database. As such we are dependent on the availability if the DHA system.
In some instances, when you request an ID Verification, the Department of Home Affairs system may be down and we are unable to verify the details provided with them directly at that point in time.
We understand how frustrating this can be and that often you can't wait for the system to come back online. To help we have created a process that is used only when the DHA is down and unavailable. We find a recent ID check, for the ID you are querying, performed directly against the DHA and we return these results to you.
This results in a record being shown called “ DHA Cache Used” and the Date that the record was verified against the DHA. We let you know that this cached result was used in two places on the Credit Report:
Summary Tab > Identity Verification result
ID Verification Tab > ID Status Flag
