Frequently Asked Questions

Criminal Check Status Descriptions for SACE Checks


SACE Check Statuses on Staff Screening Monitor:

There are many different statuses on the staff screening portal, see the status description below to understand what they mean and what action will happen next:

Criminal Check Status/ Validation Error

Description

What happens next?

No SACE Check

No SACE Check has been performed on this Employee using TPN Credit Bureau

Submit SACE Check to start the process.

 

Fix Validation Error

This shows there is an issue on this record, its possible one of the mandatory fields on Employee is blank.

 

 

Click on “view and update” to see details, field issue will show in red and  need to be updated and saved.

Biometric Check Required

Employee will have received an SMS from TPN asking for them to complete a Biometric check

Employee needs to follow link on SMS, give consent and complete the selfie.

More detail on how to resend link here.

IDV Successful

Identity Check has been successful.

This should be an interim message, and the Criminal Check should process shortly.

If this status has not changed within 1 day please try click “Submit Criminal Check” again and if not immediately resolved contact helpdesk for assistance.

 

IDV Input Mismatch

 

This means the ID check has shown that the information captured on the system does not match home affairs.

Hover over error message to see details of error.

Use View and Update to  correct record to match home affairs or question employee as to discrepancy as this could be an indicator of fraud.

Capture Finger Prints

 

Waiting for applicant to capture fingerprints.  

See detail on how this can be done here

SAPS  (Highlighted Green)

Shows SAPS results have returned, and No illicit activity has been identified for the Employee.

The date shows the date the result was returned.

Continue to submit documentation to the CPR and Department of Social Development for full compliance. 

SAPS (Highlighted Red)

Possible illicit activity identified.

The date shows the date the result was returned.

The request will be processed further, and you will be contacted but our Support Analyst once we have further details.

Please note: This can take up to 8 weeks to return a result. 

SAPS (Highlighted Orange)

Awaiting results for Check

Once a result is returned you will receive an email from TPN, log in to view results.



Last Updated: 2024/10/25