SACE
Check Statuses on Staff Screening Monitor:
There are many different statuses on the staff screening portal, see the
status description below to understand what they mean and what action will happen
next:
|
Criminal Check Status/ Validation Error
|
Description
|
What happens next?
|
|
No SACE Check
|
No SACE Check has been performed on this
Employee using TPN Credit Bureau
|
Submit SACE Check to start the process.
|
|
Fix Validation Error
|
This shows there is an issue on this
record, its possible one of the mandatory fields on Employee is blank.
|
Click on “view and update” to see
details, field issue will show in red and need to be updated and
saved.
|
|
Biometric Check Required
|
Employee will have received an SMS from
TPN asking for them to complete a Biometric check
|
Employee needs to follow link on SMS,
give consent and complete the selfie.
More
detail on how to resend link here.
|
|
IDV
Successful
|
Identity
Check has been successful.
This should be an interim message, and
the Criminal Check should process shortly.
|
If this status has not changed within 1
day please try click “Submit Criminal Check” again and if not immediately
resolved contact helpdesk for assistance.
|
|
IDV Input Mismatch
|
This means the ID check has shown that
the information captured on the system does not match home affairs.
Hover over error message to see details
of error.
|
Use View and Update
to correct record to match home affairs or question employee as to
discrepancy as this could be an indicator of fraud.
|
|
Capture Fingerprints
|
Waiting
for applicant to capture fingerprints.
|
See
detail on how this can be done here
|
|
SAPS (Highlighted Green)
|
Shows SAPS results have returned,
and No illicit activity has been identified for the Employee.
The date shows the date the result was
returned.
|
Continue to submit documentation
to the CPR and Department of Social Development for full compliance.
|
|
SAPS (Highlighted in Orange)
|
Possible
illicit activity identified.
Pending
SAPS confirmation of results.
|
The request
will be processed further, and you will be contacted but our Support Analyst
once we have further details.
Please
note: This can take up to 8 weeks to return a result.
|
|
SAPS (Highlighted Red)
|
Possible
illicit activity identified.
The date shows the date the result was
returned.
|
The request
will be processed further, and you will be contacted but our Support Analyst
once we have further details.
Please
note: This can take up to 8 weeks to return a result.
|
|
Error
|
Hover
over message and see a description of the error or click View and Update.
|
|
|
Biometric
consent failed with following status: Provider System Error
|
This error
message means the Department of Home Affairs was down at the time we tried to
perform the check and is not returning a result. Please contact your TPN consultant
or our helpdesk to get this reset.
|
|
Biometric
Consent failed – No Image at Source
|
This is due
to no recent ID or passport application that has taken place at Home Affairs
since HANIS came online in the late 1990’s.
We would
need to manually capture their fingerprints and have their ID document verified
at time of capture.
|