SACE
Check Statuses on Staff Screening Monitor:
There are many different statuses on the staff screening portal, see the
status description below to understand what they mean and what action will happen
next:
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Criminal Check Status/ Validation Error
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Description
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What happens next?
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No SACE Check
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No SACE Check has been performed
on this Employee using TPN Credit Bureau
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Submit SACE Check to start
the process.
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Fix Validation Error
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This shows there is an issue
on this record, its possible one of the mandatory fields on Employee is blank.
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Click on “view and update”
to see details, field issue will show in red and need to be updated and saved.
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Biometric Check Required
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Employee will have received an
SMS from TPN asking for them to complete a Biometric check
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Employee needs to follow
link on SMS, give consent and complete the selfie.
More detail on how to resend
link here.
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IDV Successful
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Identity Check has been successful.
This should be an interim message,
and the Criminal Check should process shortly.
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If this status has not changed
within 1 day please try click “Submit Criminal Check” again and if not immediately
resolved contact helpdesk for assistance.
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IDV Input Mismatch
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This means the ID check has
shown that the information captured on the system does not match home affairs.
Hover over error message to
see details of error.
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Use View and Update to correct record to match home affairs or question
employee as to discrepancy as this could be an indicator of fraud.
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Capture Finger Prints
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Waiting for applicant to capture fingerprints.
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See detail on how this can be done here
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SAPS (Highlighted Green)
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Shows SAPS results have returned,
and No illicit activity has been
identified for the Employee.
The date shows the date the result
was returned.
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Continue to submit documentation to the CPR and Department of Social Development for full compliance.
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SAPS (Highlighted Red)
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Possible illicit activity identified.
The date shows the date the
result was returned.
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The request will be processed further, and you will be contacted but our Support Analyst once we have further details.
Please note: This can take up to 8 weeks to return a result.
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SAPS (Highlighted Orange)
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Awaiting results for Check
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Once a result is returned
you will receive an email from TPN, log in to view results.
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