There are many different
statuses on the staff screening portal, see the status description below to
understand what they mean and what action will happen next:
Criminal Check Statuses on
Staff Screening Monitor:
|
Criminal Check
Status
|
Description
|
What happens
next?
|
|
No Criminal Check
|
No Criminal Check has been performed on this
Employee using TPN Credit Bureau
|
|
|
Waiting for
Result
|
Fingerprints have
been captured and check has been submitted you are now “Waiting for result to
be returned from the service provider”
|
You will receive an email when the result has been
returned from SAPS.
|
|
Biometric Check Required
|
Before we re-use previously captured biometric
fingerprints we require the employee to give consent and confirm their
identity. To do this they will receive an SMS from TPN asking for them
to complete a Biometric "Selfie" check.
|
Employee needs to follow link on SMS, give consent
and complete the selfie.
Once consent is given and identify verified we
will resubmit the previously captured fingerprints.
More Information
|
|
No Illicit
|
No illicit activity
has been identified
|
Check is complete, set date for resubmission if
required next year.
|
|
Possible Illicit
|
Possible illicit
activity identified.
|
The request will be
processed further, and you will be contacted once we have further details.
|
|
Error
|
Hover over message
and see a description of the error or click View and Update.
|
|
|
Biometric consent
failed with following status: Provider System Error
|
This error message means
the Department of Home Affairs was down at the time we tried to perform the
check and is not returning a result. Please contact your TPN consultant or
our helpdesk to get this reset.
|
|
|
Biometric Consent failed – No Image at Source
|
This is due to no recent ID or passport application
that has taken place at Home Affairs since HANIS came online in the late 1990’s.
We would need to manually capture their fingerprints
and have their ID document verified at time of capture.
|