I have just submitted a SACE
/ Criminal check on the staff screening portal and I received an error message –
what does this mean?
Example: Pop up error
Example: Error on Employee List
under Criminal Check Status
Hover over Error message to
see more details
This means that the name
captured on your staff member’s profile does not correspond to the name
captured on the Department of Home Affairs.
To ensure that the data we
submit with the Criminal / SACE Check is accurate we do an ID Verification
directly against the department of home affairs to confirm the ID number, Name
and Surname do in fact belong to the person that you want to check against.
If we find the name or
surname does not match this may mean:
·
The ID number is
captured incorrectly
OR
·
The first name or
surname has been changed or updated at the South African Department of Home Affairs.
To continue past this
message you are required to verify the details against the staff members ID and
to correct this record according to the Home Affairs system.
Updating the Name or ID Number:
· You can update
by Clicking the Click here, to update employee details on the error
message OR click View and Update on the Consumer on Employee List
·
Update the
given field
·
Click Update
·
Click Submit
SACE Check or Submit Criminal Check on the Staff member
·
The system will
then verify ID details and if correct give you a Success message with a
CRC Number