In terms of the National Credit Act Regulation
20 (2) as read with section 72 - you have the right to challenge the accuracy
of any information that is held by the Credit Bureau that concerns you and ask
the Credit Bureau to investigate the accuracy of any challenged information.
In order to dispute the incorrect information on your
profile:
- You will be required to send through a dispute
form together with all the necessary evidence. (For example: the lease
agreement; statement of accounts; identity document or utility bills) to
dispute the incorrect information on your profile. The Credit Bureau makes
their decision based on all the credible evidence they receive. The more
comprehensive the evidence is that you submit, the greater the chance that the
finding will be accurate and fair.
- The supplier will be informed of the fact that a
dispute has been logged and will be requested to submit credible evidence to
TPN within 20 business days. This is evidence that would
substantiate why the challenged information should remain on your profile.
- After 20 business days, TPN is obliged to make a
finding based on the evidence supplied by both parties.
To log a dispute you can call the TPN Helpdesk on: 0861 876 000 or send an email to helpdesk@tpn.co.za